Hotel/Entertainment Host

Caledonian Leisure Ltd; Scarborough; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a friendly and enthusiastic Hotel/Entertainment Host to create memorable guest experiences. In this dual role, you will be the first point of contact for guests, ensuring outstanding customer service while also performing in evening cabaret shows. Your responsibilities will include assisting with arrivals and departures, providing information about hotel amenities, and responding to guest inquiries. Join a dynamic team that values your contributions and promotes a culture of diversity and inclusion, making every team member's perspective respected and valued.

Benefits

Employee Discounts

Company Pension

Possible Live-in Accommodation

Free Staff Parking

Qualifications

• Previous experience in hospitality or customer service preferred.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Greet guests with a warm, welcoming attitude.
• Assist with smooth transitions for arrivals and departures.
• Perform in evening entertainment shows.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Teamwork

Flexibility

Education

Experience in Hospitality

Tools

MS Office

Hotel Management Systems

Job description

Hotel/Entertainment Host

Caledonian is looking for a friendly, professional, and enthusiastic Hotel/Entertainment Host to join our team. In this dual role, you will serve as the first point of contact for guests, delivering outstanding customer service and creating memorable guest experiences. As a Hotel Host, you’ll assist with arrivals and departures, provide information about hotel amenities and local attractions, and respond to guest inquiries and requests.

As the Entertainment Host, you will be expected to perform in three cabaret shows per week and fully utilise our in-house entertainment system to enhance the guest experience.

Key Responsibilities

• Greet guests upon arrival with a warm, welcoming attitude.
• Assist with arrival and departure days to ensure smooth transitions.
• Provide guests with information about the hotel’s amenities, services, and nearby attractions.
• Respond to guest inquiries in person, over the phone, and via email.
• Maintain a professional and courteous demeanour at all times.
• Promptly and efficiently handle guest requests such as room changes, additional services, or special accommodations.
• Ensure the reception area and public spaces are clean, tidy, and welcoming.
• Work closely with reception, housekeeping, and other departments to ensure guest satisfaction.
• Address guest complaints or concerns with professionalism, escalating to management when necessary.
• Maintain thorough knowledge of hotel policies, services, and promotions.
• Assist with special events, tribute nights, and tours.
• Perform and support external cabaret performances as part of the evening entertainment program.

Requirements

• Previous experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and thrive in a fast-paced environment.
• Flexibility to work various shifts, including weekends and holidays.
• Proficiency in basic computer programs (e.g., MS Office, hotel management systems).
• Positive attitude, proactive mindset, and a strong team spirit.
• Confidence and ability to perform in evening entertainment shows.
• Have excellent customer service skills.
• Demonstrate a can-do attitude.
• Demonstrate self-motivation and ability to work in a fast-pace work environment.
• Ability to work in a team..
• Ability to work a flexible shift pattern.

Benefits

• Significant employee discounts on companies own holiday products.
• Company pension
• Possible Live-in accommodation
• Free staff parking – hotel specific

About us

The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK.

At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success.

We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals.

Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.

Diversity & Inclusion

We actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.