Hotel Duty Manager Chessington, UK

Merlin Entertainments; Greater London; On-site; GBP 28,000 - 30,000; Full time

Job summary

Join a dynamic team at a leading entertainment destination as a Hotel Duty Manager. In this engaging role, you will be at the forefront of enhancing the guest experience, ensuring that every visitor enjoys their stay. With a focus on operational excellence, you will collaborate with fellow managers to maintain high service standards and address any challenges that arise. This position offers a competitive salary, generous benefits, and opportunities for personal growth within a vibrant and supportive environment. If you are passionate about hospitality and thrive in a fast-paced setting, this is the perfect opportunity for you.

Benefits

28 days holiday

Merlin Annual Pass

Merlin Magic Pass

Company bonus

Private pension scheme

40% discount online off LEGO

25% discount in retail shops and restaurants

Ongoing training and development opportunities

Qualifications

• 2-4 years of management experience in customer service.
• Smart and approachable with great communication skills.

Responsibilities

• Oversee hotel guest experience and ensure seamless communication.
• Resolve difficult situations to maintain a positive guest experience.

Skills

Customer Service

Management Experience

Safety and Security Procedures

Communication Skills

Microsoft Office Proficiency

Job description

What you'll bring to the team

Location:Chessington World of Adventures, Leatherhead Road, KT9 2NE

Here at Chessington World of Adventures we are recruiting for a Hotel Duty Manager to join our Front Office team.

In this role, you will oversee all aspects of the hotel guest experience, working with other Hotel Duty Managers to achieve seamless communication between the Hotel and the Resort, providing hands-on guidance and support where necessary.

Reporting to the Hotel Front Office Manager, you will be responsible for the aesthetics, operation, and functionality of all aspects of the hotel product and guest amenities. You will work to achieve the alignment of service standards and operating procedures, focusing on optimising efficiency and convenience for all hotel guests.

You will take ownership of any negative impacts on the guest experience and work together with Hotel Leadership Team to make the changes necessary to prevent any reoccurrence. You will also demonstrate the ability to resolve difficult situations, resulting in a positive outcome.

You will be required to work 40 hours per week, a mixture of early shifts (7am-3pm) and late shifts (2pm-10pm) so full flexibility is needed.

Qualifications & Experience

• Smart and approachable, have proven experience in front line customer service, a true people’s person, willing and able to roll up your sleeves and get stuck in
• 2-4 years of management experience, or progressive growth in a customer service orientated role is preferable
• Knowledge and understanding of safety and security procedures
• Used to leading from the front, confident enough to make informed decisions
• Great communication skills
• Proficient in Microsoft Office

Benefits

• A competitive annual salary of up to £30,000
• 28 days holiday (including bank holidays)
• 'Enjoy the Ride' Merlin Annual Passes- 6 in total per year, 1 for you, plus 5 to gift to loved ones!
• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
• Company bonus
• Private pension scheme
• 40% discount online off LEGO
• 25% discount in retail shops and restaurants
• Ongoing training and development opportunities
• Plus many more…

Pay Range

Compensation between GBP £28,386.80/Yr.-GBP £30,000.00/Yr.