Hotel Duty Manager

Carden Park Hotel Golf Resort & Spa; Ellesmere Port; On-site; GBP 29,000; Full time

Job summary

A luxury resort hotel in Ellesmere Port seeks a Hotel Duty Manager to oversee operations, ensure guest satisfaction, and manage the front-of-house team. Successful candidates should have experience in food and beverage service and a detail-oriented mindset. The position offers a competitive salary of £28,269 plus benefits including a generous bonus scheme, discounted services, and career development opportunities.

Benefits

Generous bonus scheme / share of the service charge

Discounted hotel accommodation

Discounted food and drink

Discounted use of the 5* spa

Free staff lunch

Free on-site parking

Access to wellbeing assistance and an Online GP

Free Golf and Leisure Club membership

Progression opportunities

Career development through funded qualifications

Discounted outdoor pursuits facilities

Two paid charity days per year

Qualifications

• Previous experience within a food and beverage department is essential.
• Ability to work to high standards with excellent attention to detail.

Responsibilities

• Oversee daily hotel operations as Manager-on-Duty.
• Ensure exceptional guest service and resolve issues promptly.
• Supervise front-of-house teams and support their performance.

Skills

Exceptional guest service

Staff supervision and support

Problem resolution

Attention to detail

Ability to work under pressure

Job description

Job Title: Hotel Duty Manager

Contract: Full time permanent

Salary: £28,269 per annum plus service charge + extensive benefits

We are searching for a warm and welcoming individual to join our team as a Hotel Duty Manager.

Your day with Team Carden:

• Oversee daily hotel operations and act as Manager-on-Duty during assigned shifts.
• Ensure exceptional guest service and resolve any issues or complaints promptly.
• Supervise front-of-house teams and support staff performance and training.
• Coordinate with all departments to maintain smooth, high-quality service.
• Conduct regular property checks to ensure safety, cleanliness, and standards.
• Handle incidents, emergencies, and ensure proper reporting and handovers.

BePart of Team Carden

Providing world class service is at the heart of everything we do. You will have the ability to work to high standards and an excellent eye for detail. You must have previous experience within a food and beverage department. This is a great opportunity to work in a luxury resort hotel with a fantastic team and for those looking to progress their careers in a management operational role.

The Perks of Team Carden

Join a team where you will work hard but have fun along the way. You will enjoy a variety of benefits being part of our team which include:

• Generous bonus scheme / share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to wellbeing assistance and an Online GP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

Carden Park Hotel are proud to be an equal opportunities employer and welcome applications from all individuals, regardless of background, identity, or ability.