Hotel Duty Manager

RBH; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent hospitality establishment in Belfast is seeking a Hotel Duty Manager. This role involves leading the hotel team and ensuring guest satisfaction. The ideal candidate should have a friendly personality, quick decision-making skills, and the ability to motivate others. Prior managerial experience is not required; the company offers comprehensive training. The position comes with a range of benefits, including flexible working arrangements and discounted rates for hotel stays.

Benefits

Discounted hotel room rates

Extra days off for birthdays

Flexible working arrangements

Pension plan

Free meals on duty

Qualifications

• Desire to learn managerial skills.
• Ability to balance customer and business needs.
• No prior managerial experience needed.

Responsibilities

• Be the face of the hotel and set an example.
• Ensure guest safety and adherence to fire safety guidelines.
• Manage shifts and staff preparation.
• Resolve guest issues satisfactorily.
• Maintain cleanliness and presentation of the hotel.

Skills

Friendly personality

Quick decision-making

Organisational skills

Leadership abilities

Numeracy skills

Ability to handle pressure

Interpersonal communication

Smart appearance

Job description

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Ramada Belfast , Saint Annes Square, 20 Talbot Street, Belfast, County Antrim, BT1 2LD

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At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the look out for new talent to join us on our journey...

A DAY IN THE LIFE OF A HOTEL DUTY MANAGER AT RAMADA BY WYNDHAM BELFAST CITY

What you'll be doing...

Reporting to the Operations Manager, you can expect your working day to include the following.

• Being the face of the hotel at all times and setting an example to the team
• Making sure the Hotel is a safe place to be for our guests and team & that fire safety guidance is followed at all times
• Managing the shift which you are on, ensuring all departments are properly staffed and are prepared for the shift
• Dealing with any guest issues that may arise fully to the guests full satisfaction
• Ensuring all areas of the hotel are clean and presentable

WHAT WE NEED FROM YOU

You dont need to have any managerial or supervisory experience, we will teach you the ways, we just need you to have the desire to manage!!

We hire mostly on personality & potential but here are a few of our requirements

To succeed in the role of Duty manager , you will need the following qualities and skills.

• a friendly personality, with a genuine desire to help and please others
• the ability to think clearly and make quick decisions
• good organisational and leadership skills
• ability to lead and motivate a team
• numeracy and logistical planning skills
• ability to work well under pressure managing multiple workloads
• the ability to balance customer and business priorities
• excellent interpersonal skills and ability to communicate effectively with guests and staff at all levels
• a smart well-presented appearance.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year

To learn more about our full benefits package, to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.