Hotel - Duty Manager

Whitbread; Basingstoke; On-site; GBP 16,000 - 22,000; Full time

Benefits offered by this job

Whitbread Benefits Card

Company pension and Save As You Earn

Discounts on shopping and travel

Job summary

Whitbread in Basingstoke West is seeking a Duty Manager to keep the hotel running smoothly, lead shifts across departments and support guests with queries. This permanent, full-time role offers 40 hours per week at up to £13.86 per hour, with shifts including evenings and weekends.

No hotel experience is required; transferable leadership from retail, hospitality or customer service is welcome, and you'll have a clear path to higher responsibilities within Premier Inn.

Qualifications

• No hotel experience required.
• Experience in retail, supermarkets, restaurants, pubs, leisure, healthcare or customer service is welcome.
• Ability to lead people and stay calm under pressure.

Responsibilities

• Lead shifts across the hotel and deliver clear pre-shift briefings.
• Support and coach team members throughout the day.
• Help guests with questions and sort out problems.
• Work with reception, restaurant and other teams as needed.
• Spot issues early and put them right.

Skills

Leadership

Team coaching

Guest service

Problem solving

Job description

We're currently recruiting in our Basingstoke West (Churchill Way) Premier Inn. Working 40 hours per week, paying up to £13.86 per hour.

Duty Manager – Basingstoke West (Churchill Way Premier Inn

This isn’t a desk job.

You’ll spend your shift helping guests, leading your team and keeping the hotel running smoothly. One moment you might be helping reception with a guest query. The next, you could be supporting housekeeping, checking rooms, helping during a busy breakfast service or briefing the team before the next rush. If you enjoy leading from the front, solving problems and making things happen, this could be your next step. And if you’d like to become a Hotel Manager one day, this is a brilliant place to start.

A conditional sale of the restaurant site has been agreed and this role may be in scope to TUPE transfer to Common Table Group.

Pay, hours and location

• Pay: Up to £13.86 per hour
• Contract: Permanent – we don’t do zero-hours contracts.
• Hours: 40 guaranteed hours per week.
• Location: Basingstoke Leisure Park, Worting Road, Basingstoke, RG22 6PG
• Shifts: Includes evenings, weekends and busy guest periods.

What You’ll Do

• Lead shifts across the hotel and deliver clear pre-shift briefings
• Support and coach team members throughout the day
• Help guests with questions and sort out problems
• Jump in to support different teams, from reception to the restaurant
• Spot issues early and put them right
• Help keep guests safe and the hotel running the way it should
• Work closely with the Hotel Manager and wider leadership team

This isn’t a role where you stand back and supervise.

You’ll be out on the floor, helping your team wherever you’re needed.

You Don’t Need Hotel Experience

Some of our best Duty Managers joined us from retail, supermarkets, restaurants, pubs, leisure, healthcare and customer service.

If you’ve led people before, we can teach you the hotel.

You May Have Worked As a

• Team Leader
• Supervisor
• Shift Manager
• Assistant Manager

Any role where you’ve been responsible for leading people in a busy customer-facing environment would suit us.

What matters most is that you’re confident making decisions, enjoy helping people and stay calm when things get busy.

Why join Premier Inn?

We’re proud to be the UK’s biggest hotel brand, but it’s our people that make the difference.

As a Duty Manager, you’ll learn how an entire hotel operates – not just one department.

You’ll work alongside experienced managers, build your leadership skills and gain experience that can help you progress into a Hotel Manager role.

If you’re ambitious, we’ll help you keep moving.

What You’ll Get

• Permanent contract with guaranteed hours
• Full training and support from day one
• A clear career path with real opportunities to progress
• Whitbread Benefits Card – up to 60% off Premier Inn rooms
• Company pension and Save As You Earn scheme
• Discounts on shopping, travel, cinema, supermarkets and more

Is this role right for you?

If You

• Like being busy and working with people
• Enjoy leading by example
• Stay calm under pressure
• Take ownership instead of waiting to be asked
• Want a role where every day is different…

…then we’d love to hear from you.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 197761-4492

Advertised: 28 Jul 2026