Hotel Duty Manager

The Fife Arms - Hotel; Ballater; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Scotland’s No.1 hotel as a Duty Manager at The Fife Arms. In this role, you'll oversee daily operations, ensuring exceptional guest experience and enforcing high service standards. We're looking for proactive leaders with luxury hospitality experience to enhance our renowned hotel's performance.

Benefits

30 days paid holiday per year

Annual complimentary guest stay for you and a plus-one

Complimentary meals and beverages on duty

Generous staff discounts across Artfarm properties

Life Assurance

Health & wellbeing support

Fantastic sports and social events

Bespoke learning and career development

Qualifications

• Solid experience in a luxury hospitality setting.
• Strong communication skills and composure in fast-paced environments.
• Proactive leadership style with attention to detail.

Responsibilities

• Ensure smooth daily hotel operations and highest service standards.
• Respond professionally to guest inquiries and concerns.
• Monitor occupancy and key revenue performance indicators.

Skills

Communication

Leadership

Proactivity

Detail Orientation

Job description

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Step Into Leadership at Scotland’s No.1 Hotel — Duty
Manager Opportunity at The Fife Arms

Following an outstanding year in 2024, we are expanding our
leadership team and looking for a Duty Manager to help oversee the daily
operations of The Fife Arms—our multi-award-winning, 5-star hotel
located in the stunning village of Braemar, deep in the Cairngorms National
Park.

Recognised with 2 MICHELIN Keys and ranked the No.1
Hotel in Europe (Rest of UK) by Condé Nast Traveller, The Fife Arms
offers a guest experience like no other, and we’re searching for a dynamic,
detail-oriented individual who thrives on excellence.

In this pivotal role, you’ll support the General Manager
and Hotel Manager in leading day-to-day operations, ensuring our guests
receive a warm welcome, seamless service, and a truly memorable stay. You’ll be
visible, approachable, and ready to lead by example—fostering strong
relationships across departments and enhancing our exceptional standards.

Your Role as Duty Manager

• Ensure
  smooth daily hotel operations, maintaining the highest guest service
  standards expected of a luxury property
• Respond
  promptly and professionally to guest enquiries, feedback, and any concerns
• Monitor
  reservations, occupancy, and key revenue performance indicators
• Work
  collaboratively with all departments to maintain cleanliness, safety, and
  service quality
• Ensure
  full compliance with hotel policies and legal regulations
• Serve
  as the point of contact for VIP guests and support the coordination of
  special events
• Handle
  any emergencies or unexpected situations with calm, confident leadership

What We’re Looking For

• Solid
  experience in a luxury hospitality setting
• Strong
  communication skills and the ability to remain composed in a fast-paced
  environment
• Proactive,
  hands-on leadership style with an eye for detail and quality
• Enthusiasm
  for learning and continuous improvement
• A
  good understanding of Health & Safety and COSHH practices
• UK
  work eligibility (unfortunately, we are unable to offer visa sponsorship
  for this role)

What You’ll Enjoy

• 30
  days paid holiday per year
• An
  annual complimentary guest stay for you and a plus-one
• Complimentary
  meals and beverages while on duty
• Generous
  staff discounts across Artfarm properties in the UK, US, and Europe
• Life
  Assurance
• Health
  & wellbeing support, including a Health Cash Plan and EAP
• Fantastic
  sports and social events led by our local committee
• Bespoke
  learning and career development opportunities tailored to your goals

About Artfarm and The Fife Arms

Artfarm is an independent hospitality group created
by Iwan and Manuela Wirth, known for reimagining extraordinary destinations
around the world. From the award-winning Fife Arms and Fish Shop in
Ballater to The Audley Public House and Mount St. Restaurant in
London, Manuela in Los Angeles and New York, and Cantina in
Menorca—Artfarm blends art, community, hospitality, and a deep sense of
place.

At The Fife Arms, every room tells a story, every
detail has meaning, and every guest experience is crafted with care. With 46
uniquely designed rooms, the Albamhor Spa, and a range of world-class
food & beverage outlets—from Bertie’s Whisky Bar to The Clunie
Dining Room—our hotel is a celebration of Scottish heritage, art, and
exceptional service.

Ready to grow your career in one of the most iconic
hotels in Europe? Apply today and become part of our extraordinary journey.