Hotel Director. Job in Sheffield Education & Training Jobs

Royal Caribbean Group; Sheffield; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading cruise company seeks a Hotel Director to manage onboard hotel operations. This role encompasses overseeing various departments, driving performance metrics, and leading a diverse team. Candidates should possess a strong background in luxury hospitality and leadership, combining strategic insight with a guest-centered approach. An opportunity to thrive in a dynamic environment and significantly impact guest experiences awaits the right candidate.

Qualifications

• Minimum of five years' experience as a senior leader in a luxury hotel or cruise industry.
• Ability to lead in a culturally diverse environment.
• Knowledge of business planning, human resources, and guest satisfaction techniques.

Responsibilities

• Oversee the functions of Hotel Operations onboard.
• Accountable for driving performance on company targets.
• Managing departments such as Food & Beverage, Housekeeping, and Guest Relations.

Skills

Exceptional communication

Problem solving

Decision making

Interpersonal skills

Leadership

Education

Bachelor's degree in hospitality management

Bachelor's degree in business administration

Tools

Computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.