Hotel Director. Job in Manchester Education & Training Jobs

Royal Caribbean Group; Manchester; On-site; GBP 60,000 - 100,000; Full time

Job summary

Une entreprise de croisières de renommée mondiale recherche un Directeur d'Hôtel pour superviser les opérations hôtelières à bord de ses navires. Ce poste est crucial pour garantir un service de qualité exceptionnelle et des résultats financiers optimaux. Le candidat idéal aura au moins cinq ans d'expérience en tant que leader dans l'industrie hôtelière ou des croisières, avec des compétences exceptionnelles en communication et en leadership.

Qualifications

• Minimum de cinq ans d'expérience en tant que leader senior dans un hôtel de luxe ou l'industrie des croisières.
• Capacité à diriger dans un environnement culturellement diversifié.
• Connaissance des principes d'évaluation de la satisfaction client et de gestion des ressources humaines.

Responsibilities

• Superviser les opérations quotidiennes et la performance des départements des opérations hôtelières.
• Responsable de l'atteinte des objectifs de l'entreprise et des indicateurs de performance clés (KPI).
• Gérer la coordination et l'exécution de la planification stratégique.

Skills

Communication

Résolution de problèmes

Leadership

Gestion d'équipe

Education

Bachelor's degree in hospitality management

Business administration

Tools

Intermediate computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.