Hotel Director. Job in Birmingham Education & Training Jobs

Royal Caribbean Group; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading cruise company is seeking a Hotel Director to oversee hotel operations onboard. This role requires a senior leader with extensive experience in luxury hotel or cruise environments, responsible for managing multiple departments and ensuring high service standards. The ideal candidate will possess strong leadership skills and a relevant degree, driving performance and guest satisfaction in a dynamic setting.

Qualifications

• Minimum of five years' experience as a senior leader in a luxury hotel or cruise industry.
• Ability to lead in a culturally diverse environment.
• Knowledge of business planning, resource allocation, and guest satisfaction evaluation.

Responsibilities

• Oversee functions of Hotel Operations and maximize performance on company targets.
• Manage departments including Food & Beverage, Housekeeping, and Guest Relations.
• Drive day-to-day operations and ensure quality service standards.

Skills

Communication

Problem Solving

Interpersonal Skills

Leadership

Education

Bachelor's degree in hospitality management

Business administration or related field

Tools

Intermediate computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.