Hotel Director

Royal Caribbean Group; Manchester; On-site; GBP 60,000 - 90,000; Full time

Job summary

Royal Caribbean Group recherche un Directeur d'Hôtel pour superviser les opérations hôtelières à bord de leurs navires. Le candidat idéal aura au moins cinq ans d'expérience dans un environnement d'hôtel ou de croisière de luxe, avec une maîtrise des compétences en leadership et en gestion des équipes. Ce rôle essentiel implique la responsabilité de la performance quotidienne de divers départements, garantissant un service client exceptionnel et une productivité optimale.

Qualifications

• Minimum de cinq ans d'expérience en tant que leader senior dans un environnement d'hôtel ou de croisière de luxe.
• Capacité à diriger avec une perspective mondiale dans un environnement culturellement diversifié.
• Connaissance des principes de planification organisationnelle et d'allocation des ressources.

Responsibilities

• Superviser les fonctions des opérations hôtelières à bord.
• Responsable de l'exploitation quotidienne des départements au sein des opérations hôtelières.
• Maximiser les résultats sur les objectifs et indicateurs de performance clés.

Skills

Communication

Problem Solving

Interpersonal Skills

Leadership

Education

Bachelor's degree in hospitality management or business administration

Tools

Computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.