Hotel Director

Royal Caribbean Group; Liverpool; On-site; GBP 70,000 - 100,000; Full time

Job summary

A leading cruise line is seeking a Hotel Director to oversee all hotel operations onboard. This role requires a minimum of five years' senior leadership experience in a luxury hotel or cruise environment. The successful candidate will demonstrate exceptional communication and problem-solving skills, alongside a strong understanding of hospitality management practices, to drive performance and guest satisfaction. This position offers a significant opportunity to lead diverse operational departments and inspire teams to excellence.

Qualifications

• Minimum of five years' experience as a senior leader in luxury hotel or cruise industry.
• Ability to lead with a global perspective in a diverse environment.
• Knowledge of business and organizational planning principles.

Responsibilities

• Oversee Hotel Operations and drive results based on company targets.
• Manage daily operations across departments including Food & Beverage, Guest Relations, and Finance.
• Ensure personalized services and guest satisfaction standards.

Skills

Communication

Problem Solving

Decision Making

Interpersonal Skills

Leadership

Guest Satisfaction Evaluation

Education

Bachelor's degree in hospitality management, business administration or related field

Tools

Intermediate computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.