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Hotel Director

Royal Caribbean Group

Leeds

On-site

GBP 70,000 - 100,000

Full time

28 days ago

Job summary

A leading cruise line seeks a Hotel Director to oversee hotel operations aboard their vessel. This role requires a seasoned leader to drive performance across various departments, including Food & Beverage and Guest Relations, ensuring exceptional service and achieving company targets. Candidates must possess extensive experience in the luxury hotel or cruise industry, alongside the ability to lead diverse teams effectively.

Qualifications

  • Minimum of five years' experience in senior leadership in luxury hotels or cruise industry.
  • Knowledge of business planning, guest satisfaction evaluation techniques and HR policies.
  • Ability to inspire and develop teams in a diverse environment.

Responsibilities

  • Oversee Hotel Operations and drive positive results on company targets and KPIs.
  • Manage daily operations and performance of departments: Food & Beverage, Housekeeping, and more.
  • Lead teams in a productive manner while fostering a dynamic work environment.

Skills

Communication
Problem Solving
Decision Making
Interpersonal Skills
Leadership

Education

Bachelor's degree in hospitality management or business administration

Tools

Computer Software

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.

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