Hotel Director

Royal Caribbean Group; England; On-site; GBP 60,000 - 100,000; Full time

Job summary

Une entreprise leader dans l'industrie des croisières recherche un Directeur d'Hôtel pour superviser l'ensemble des opérations hôtelières à bord de leurs navires. Le candidat idéal doit posséder au moins cinq ans d'expérience en tant que leader senior dans des environnements d'hôtellerie de luxe, avec des compétences en communication exceptionnelles et en gestion d'équipe. Ce rôle implique une responsabilité directe sur les performances et la satisfaction des clients, en travaillant au sein d'un environnement dynamique et culturellement diversifié.

Qualifications

• Minimum 5 ans d'expérience en tant que leader senior dans un hôtel de luxe ou croisière.
• Leadership positif et productif avec une perspective mondiale.
• Connaissance des principes de planification organisationnelle.

Responsibilities

• Supervise les fonctions des opérations hôtelières à bord.
• Responsable de la performance quotidienne de tous les départements.
• Maximise les résultats sur les objectifs de l'entreprise.

Skills

Communication

Problem Solving

Decision Making

Interpersonal Skills

Leadership

Education

Bachelor’s degree in hospitality management

Bachelor’s degree in business administration

Tools

Computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI’s). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

· Minimum of five years’ experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

· Exceptional communication, problem solving decision making and interpersonal skills.

· Ability to lead with a “global” perspective in a culturally diverse and dynamic environment.

· Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

· Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

· Knowledge of policies and practices involved in the human resources function.

· Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

· Bachelor’s degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or “on the job” progressive experience equivalent.

· Intermediate computer software skills required.