Hotel Director

Royal Caribbean Group; Birmingham; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading cruise company is seeking a Hotel Director to manage onboard hotel operations across various departments. This role demands a senior leader with extensive experience in luxury hospitality to drive performance and guest satisfaction. The successful candidate will possess exceptional interpersonal skills and the ability to strategically plan and execute operational goals.

Qualifications

• Minimum of five years' experience as a senior leader in luxury hotel or cruise.
• Ability to lead in a diverse environment with good decision-making.
• Knowledge in business planning and guest satisfaction techniques.

Responsibilities

• Oversees all Hotel Operations, driving performance towards KPIs.
• Responsible for managing Food & Beverage, Housekeeping, and Guest Relations.
• Leads teams, ensuring service quality and guest satisfaction.

Skills

Exceptional communication

Problem solving

Interpersonal skills

Leadership

Cultural awareness

Education

Bachelor's degree in hospitality management or related field

Tools

Intermediate computer software skills

Job description

The Hotel Director oversees the functions of Hotel Operations onboard the vessel and is accountable for driving and maximizing positive results on all company based targets and Key Performance Indicators (KPI's). The Hotel Operations Department consists of Food & Beverage, Housekeeping, Guest Relations, Finance, Entertainment, IT & Data Systems, Cruise Sales, and all onboard revenue-generating areas. The Hotel Director is responsible for the day to day operation and performance of all of the departments within Hotel Operations.

Qualifications:

Minimum of five years' experience as a senior leader in a luxury (4/5*) hotel or cruise industry environment.

Exceptional communication, problem solving decision making and interpersonal skills.

Ability to lead with a global perspective in a culturally diverse and dynamic environment.

Knowledge of the principles and processes involved in business and organizational planning, coordination and execution. This includes strategic planning, resource allocation, work force planning and management, leadership techniques and production methods.

Knowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, alternative delivery systems, and guest satisfaction evaluation techniques

Knowledge of policies and practices involved in the human resources function.

Ability to lead teams in a positive and productive manner by inspiring and developing individuals and effectively managing processes.

Bachelor's degree in hospitality management, business administration or related field from an accredited college or university or the international equivalent (Preferred), or on the job progressive experience equivalent.

Intermediate computer software skills required.