Hotel Butler

Exclusive Household Staff; London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A prestigious 5* Hotel in Knightsbridge, London, is seeking a Hotel Butler to enhance the guest experience through discreet service and attention to detail. The role involves coordinating with various departments, maintaining high service standards, and developing guest profiles, perfect for those dedicated to luxury service.

Benefits

Excellent salary package

Family-friendly company policies

Holiday allowance increase

Travel Season Ticket Loans

Pension Scheme

Salary Sacrifice

Holiday Trading

Retail Discount

Subsidised Podiatrist and Masseuse treatments

Eye test vouchers and contributions towards glasses

Dedicated team of Mental Health First Aiders

Complimentary all-day dining colleague restaurant

Cycle to Work

Volunteering opportunities

Referral Scheme

Instant recognition and award programme

Additional paid day off for Birthday

Internal transfer and promotion opportunities

In-house training and development

Long service awards

Qualifications

• Previous experience in a similar role in a luxury hotel environment.
• Commitment to consistent quality in product and service.

Responsibilities

• Assist Guest Services Team with arrival and departure process.
• Develop and update guest profiles by noting preferences.
• Maintain excellent service levels in line with LQA and Forbes standards.

Skills

Dedication

Service Excellence

Communication

Job description

Social network you want to login/join with:

A fantastic opportunity has arisen for a passionate and motivated Hotel Butler to join the Guest Liaison team at a very prestigious 5* Hotel in Knightsbridge, London.

As an hotel Butler you will work discreetly to follow the “guest journey” and coordinate with all relevant departments to create a flawless and hassle-free guest experience.

Main responsibilities of the role include but are not limited to:

• Assist Guest Services Team with arrival and departure process, ensuring a seamless and discreet service
• Assist the Guest Liaison Team with organising unpacking and packing via the Valet team of guest luggage
• Continue developing and updating guest profiles by noting preferences, logging and communicating with colleagues to define and enhance the service offering
• Work alongside the Guest Services Team to coordinate arrivals and departures
• Contribute in always maintaining an excellent level of service in conjunction with the minimum requirement of the LQA and Forbes standards

Successful candidates for the Hotel Butler opportunity will demonstrate genuine dedication to the Hotel, and show a commitment to consistent quality in our product and service. We anticipate applicants will have previous experience in a similar role and will have worked in a luxury hotel environment. This is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced and high performing hotel team renowned for their approach and delivery of unparalleled service.

Our client strives to reward their colleagues for the incredible work they do every single day.

In return for your hard work and dedication our client offers you:

• Excellent salary package
• Family-friendly company policies including enhanced Maternity and Paternity Pay
• Holiday allowance increase after 3 and 5 years of service
• Travel Season Ticket Loans
• Pension Scheme*
• Salary Sacrifice
• Holiday Trading
• Retail Discount

Health and Wellbeing Support:

• Subsidised monthly Podiatrist and Masseuse treatments
• Eye test vouchers and contributions towards glasses*
• A dedicated team of Mental Health First Aiders & 24-hour colleague assistance helpline
• On and off-site Occupational Health Service
• Death in service salary contribution
• Various wellbeing activities focused on mental and physical health
• A complimentary state-of-the-art all-day dining colleague restaurant serving a range of nutritious meals
• Cycle to Work
• Volunteering opportunities

Recognition and Career Development:

• Referral Scheme ‘Introduce a Star’ where you can earn up to £1,500*
• Instant colleague recognition and award programme with generous prizes
• Colleague of the month nominations with generous prizes
• Additional paid day off to celebrate your Birthday
• Internal transfer and promotion opportunities
• In-house training and development team with a strong focus on career progression and personal growth
• Long service awards

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.