Hotel Booking Consultant

Po-Enterprises; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the hospitality sector is seeking a motivated Hotel Booking Consultant to enhance customer experiences. The ideal candidate will assist clients in booking accommodations and provide exceptional support. Opportunities for career development and flexible working arrangements are also offered.

Benefits

Development opportunities

Work-from-home flexibility

Major travel perks and discounts

Mentorship and team atmosphere

Qualifications

• Previous customer service or reservations experience preferred.
• Self-motivated and able to work independently.
• Availability for flexible hours including weekends.

Responsibilities

• Assist customers with hotel bookings through various channels.
• Provide accurate information on hotel options and availability.
• Ensure bookings are processed accurately and resolve concerns.

Skills

Customer service

Strong communication skills

Attention to detail

Multi-tasking

Tools

Hotel booking platforms

Reservation systems

Job description

About the Role:

We are seeking a motivated and detail-oriented Hotel Booking Consultant to join our dynamic team. This position is ideal for individuals who have a passion for customer service and enjoy working in a fast-paced environment. As a Hotel Booking Consultant, you will assist customers with booking hotel accommodations, answering inquiries, and providing excellent support to ensure a seamless experience for all clients.

Responsibilities:

• Assist customers with booking hotel rooms and related services through phone, email, or online channels.
• Provide customers with accurate and relevant information regarding hotel options, rates, and availability.
• Address customer concerns or inquiries with professionalism and courtesy.
• Ensure all bookings are processed accurately and promptly.
• Collaborate with hotel partners to resolve issues and improve booking efficiency.
• Maintain a strong knowledge of hotel services and destinations to offer the best recommendations.
• Achieve performance metrics related to customer satisfaction, booking accuracy, and response time.
  
  
  

Qualifications:

• Previous experience in a customer service or reservations role is preferred.
• Strong communication skills (both verbal and written).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Basic knowledge of hotel booking platforms and reservation systems is a plus.
• High attention to detail and commitment to providing an excellent customer experience.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work flexible hours, including weekends and holidays as needed.
  
  
  

Benefits:

• Development opportunities to advance your career.
• Work-from-home flexibility with a collaborative team environment.
• Major Travel Perks and Discounts
• Mentorship and a great team atmosphere
  
  
  

How to Apply:

• If you are passionate about customer service and have a knack for helping others find the perfect accommodations, we encourage you to apply!