Hotel Assistant Manager

Alfa Travel; Criccieth; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading hotel group in Criccieth is seeking a Hotel Assistant Manager to support hotel operations and manage teams in the absence of the General Manager. Candidates should have experience in hotel management or hospitality, with strong communication and problem-solving skills. The position offers a competitive salary and various employee benefits, including live-in accommodations and continuous development opportunities.

Benefits

Bi-annual tax-free dividend

Funding for relevant training courses

Job Security

Support and continuous development

Competitive occupational sick pay scheme

Fantastic discounts on holidays and hotel stays

Employee assistance programme

Live In Accommodation

Qualifications

• Hotel Management experience or comparable managerial role.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.
• Ability to understand the needs of different departments and build relationships.

Responsibilities

• Assist General Manager in running a compliant and efficient hotel.
• Oversee operations in General Manager's absence.
• Manage training and supervision of hotel employees.

Skills

Strong problem-solving capabilities

Excellent communication skills

Food hygiene and health and safety knowledge

Operational experience in the hospitality sector

Ability to prioritize guest expectations

Job description

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Alfa Leisureplex Group has an opportunity for a Hotel Assistant Manager to join the team based at our The George IV Hotel, Criccieth.

The Alfa Leisureplex Group is one of the UK’s most highly respected coach holiday and hotel companies with a consolidated turnover of over £70 million per year. We are the UK’s only employee-owned Travel Group and our brands include Leisureplex Hotels and Alfa Travel. Our mission is to provide high quality memorable holidays for our guests.

Leisureplex Hotels own and operate 24 hotels in the UK’s most popular seaside locations. We have a combined bed stock of over 2,000 rooms and achieve strong all year-round occupancies due to our sister brands Alfa Travel, plus our links to other coach operators and group organisers.

You would be joining the group during an exciting period as we continue to see significant growth in the number of customers choosing to holiday with us each year. As an employee-owned business with almost 1,000 employee owners, we see our people as our most valuable asset in growing our business and continuing to provide a high-quality service to our customers.

The Hotel Assistant Manager Role:

As a Hotel Assistant Manager, you will work closely with the Hotel General Manager in supporting the running of a compliant and efficient Hotel. You will work closely with the Hotel team to deliver a smooth service in all departments in accordance with Company guidelines. You will be responsible for all aspects of the Hotel in the General Manager’s absence, being the main point of contact for both guest and employee queries.

This role would be ideally suited to a candidate with Hotel Management experience or a comparable managerial role. We would consider and encourage applicants with a hospitality background who are looking to take the next steps in their careers. The Alfa Leisureplex Group encourages candidates with a practical approach to apply, as excellent training will be provided to succeed in this role.

This role offers a base salary of £34,125 per annum dependent on the candidate, Live in accommodation within the Hotel can be considered initially if required alongside a number of other benefits.

Key Tasks:

• Responsibility for all aspects of the Hotel in General Manager’s absence, usually over 2 days per week and annual leave.
• Assisting the General Manager in the recruitment, on-boarding, training and supervision of all Hotel employees.
• Responsibility in conjunction with the General Manager for the on-site Health and Safety and compliance of the Hotel. Maintaining the safety standards for both guests and employees at all times.
• Overseeing the smooth running of your designated departments as determined by the weekly rota and undertaking training in all departments as instructed by the General Manager.
• Working in any department within the Hotel as and when required, usually 3 days per week.
• Preparation, circulation and management of the weekly Rotas.
• Responsibility for the safety and security of the building, including all stock, floats and keys.
• Completion of weekly timesheets, stock takes and finalising the weekly sheet.
• To be pro-active in monitoring future sales and liaising with Central Office to maximise occupancy.
• Ensuring that all systems are maintained correctly by all relevant Reception teams and providing training as required.
• Ensuring there are adequate provisions in the Hotel so that orders are placed with suppliers accurately and in good time.
• Receiving and checking deliveries as required.
• Assisting the General Manager with coach group arrivals and departures and taking responsibility in the General Manager’s absence.
• Maintaining company records in respect of lost property, maintenance items, and security of keys, reporting of accidents, contractors and visitors.
• Compliance with all relevant legislation concerning the service of alcoholic beverages, health and safety at work, fire safety, food hygiene and any other legal requirements that may be brought to your attention.
• To be an ambassador for employee ownership and promote employee engagement.
• Operational experience, preferably in the travel or hospitality sector.
• Strong problem-solving capabilities.
• Willing to work a flexible schedule including evenings, weekends and bank holidays.
• Food hygiene and health and safety knowledge.
• Able to effectively prioritise and balance guest expectations with business priorities.
• Willing to work towards and promote the Groups Core Values.
• Ability to understand the needs of different departments and being able to build long term relationships at all levels.
• Excellent communication skills both verbal and written.

Benefits of being an employee owner:

• Bi-annual tax-free dividend due to our employee-owned status (circa £1,500 in 2024)
• Funding for any relevant training courses to aid your development
• Job Security – our employee-owned status provides better job security, as we can't be sold to another company
• Support and continuous development opportunities
• Competitive occupational sick pay scheme
• Fantastic discounts on our holidays and hotel stays
• Employee assistance programme - Health Assured
• Length of service rewards
• Live In Accommodation (location specific)
• Free employee meals whilst on duty
• Build your pension – we have a pension scheme in place that the Company contributes towards
• Reward and engagement programs

If you feel you are friendly, positive and passionate and have the necessary skills and experience to be successful in the Hotel Assistant Manager