Hostel Manager - YHA London Central

YHA (ENGLAND AND WALES); London; On-site; GBP 41,000 - 53,000; Full time

Job summary

A UK social enterprise is seeking a Hostel Manager for their London Central location. In this role, you will oversee the daily operations of the hostel, manage staff, and ensure excellent guest experiences. The ideal candidate will have proven hospitality experience, strong people management skills, and the ability to manage budgets. Benefits include free hostel stays and staff discounts. Apply now to be part of this vibrant team in the heart of London!

Benefits

10 nights free hostel stays per year

Access to staff discounts

Free YHA Membership

Employee Assistance Program access

Qualifications

• Experience in hospitality management is essential.
• Ability to handle difficult customer situations and ensure satisfaction.
• Experience in managing budgets and operational duties.

Responsibilities

• Oversee daily operations of the hostel and manage staff.
• Ensure targets are met across all aspects of the operation.
• Manage peace and conflict resolutions in a team setting.

Skills

Proven experience in hospitality

People management experience

Excellent customer service skills

Ability to manage varying pressures

Food safety level 2 qualification

Basic IT skills

Experience managing P&Ls

Knowledge of YHA purpose

Tools

Microsoft Office

Job description

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Hostel Manager

YHA London Central

Permanent contract, 42.5 hours per week.

£41,127 - £52,713 per annum (plus £2652 per annum Local Living Allowance)

Are you looking for a fun and varied job in hospitality management? YHA London Central are looking for a Hostel Manager to lead their team!

Located just 5 minutes from Oxford Street YHA London Central is the perfect location for backpackers, families or school groups looking to be at the centre of the action, whether that be culture, shopping or nightlife. The 300 bed hostel also has a bar & cafe.

As a Hostel Manager you'll be responsible for the day-to-day management of your hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA's staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.

What will you be doing as a Hostel Manager?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Achievement of targets across all aspects of the hostel operation including food and beverage. You will be accountable for maximising as well as controlling expenditure.
• Managing a team of employees and volunteers.
• Contributing to the team effort in the day-to-day operation of the hostel, undertaking any tasks required, e.g. housekeeping, reception, food and beverage duties.

What Skills and Experience do you need to be a Hostel Manager?

Our Hostel Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.

To provide this service we are looking for candidates who have:

• Proven experience of working within the hospitality industry - hotels, cafés, hostels
• Experience of people management - recruitment, induction, development, conducting reviews and managing performance
• Excellent customer service skills - experience of handling difficult situations
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Food safety level 2 and APLH level 2 qualifications (desirable)
• Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
• Experience of managing P&Ls (profit and loss) and budgets - cash handling, managing a budget
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it's a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Hostel Manager

Keywords: General Manager, Hospitality Manager