Hostel In Reach Support Worker

TipTopJob; Margate; On-site; GBP 24,000; Full time

Job summary

A leading social enterprise is seeking a Hostel In-Reach / Floating Support Worker to provide support for adults with drug and alcohol issues across East Kent. The role involves coordinating care, conducting assessments, and delivering tailored interventions to help clients achieve housing stability and improve health outcomes. This permanent, full-time position offers a salary of GBP 24,000 per annum plus benefits.

Benefits

Flexible working

Training and development opportunities

Simply Health Cashback Scheme

Season Ticket Loan Scheme

Cycle to work scheme

Crisis Loan Scheme

Electric Car Scheme

3 Wellbeing Days

Access to Blue Light Card

25 days annual leave plus Bank Holidays

Contributory Pension Scheme

Death in Service Payment

Critical Illness Cover

Qualifications

• Strong understanding of the needs of people who are rough sleeping.
• In-depth knowledge of substance or alcohol misuse.
• Experience supporting rough sleepers or delivering outreach services.

Responsibilities

• Complete risk and needs assessments to inform treatment plans.
• Deliver tailored 1:1 and group interventions based on client needs.
• Coordinate care with healthcare professionals to manage risks.

Skills

Understanding of needs of rough sleepers

Knowledge of substance misuse

Awareness of complex needs

Understanding of supported housing

Knowledge of safeguarding procedures

Familiarity with local services

Experience in outreach services

Background in social care

Job description

Location: Thanet

Salary: GBP 24,000 per annum plus benefits

Vacancy Type: Permanent, Full Time

We are currently recruiting for a Hostel In-Reach / Floating Support Worker.

Role / Team overview

Working within an integrated healthcare framework, you will support adults (18+) with drug and alcohol issues across East Kent, primarily in supported accommodation, B and Bs, hostels, and with rough sleepers. You will hold a smaller caseload to provide flexible, enhanced support to individuals with high complexity and barriers to engagement, using a trauma-informed approach.

You will coordinate care for those at risk of rough sleeping: liaising with housing workers, health services, and other partners. This is a time-limited transitional role, supporting clients until they are settled in permanent accommodation.

You will contribute to performance targets set by The Forward Trust and local commissioners, with a focus on measurable outcomes. Strong partnership working is essential.

Flexibility is required, including occasional evening work and travel to other local projects to maintain continuity of care.

Key responsibilities

1. Complete risk and needs assessments to inform treatment and support plans.
2. Deliver tailored 1:1 and group interventions based on individual client needs.
3. Refer to and collaborate with partner agencies (e.g., housing, health, employment, and family support).
4. Coordinate care with healthcare professionals to manage risks and improve health outcomes.
5. Motivate and support clients to engage with services and work towards goals such as housing, training, or recovery.
6. Take an active role in the implementation and achievement of team objectives.
7. Build strong relationships with, and make full use of support offered by, Line Management and Head Office functions. Occasional travel is required to attend team, departmental, and other meetings.
8. Take on other reasonable tasks and responsibilities as deemed appropriate by Line Manager.

The ideal candidate will have

1. Strong understanding of the needs of people who are rough sleeping or experiencing housing instability.
2. In-depth knowledge of at least one: substance misuse, alcohol misuse, or mental health.
3. Awareness of complex and multiple needs and the barriers to engagement.
4. Understanding of supported housing systems and tenancy sustainment.
5. Knowledge of safeguarding procedures for vulnerable adults.
6. Familiarity with local services and geography (East Kent preferred).
7. Experience supporting rough sleepers or delivering outreach-based services.
8. Background in social care, housing, or substance misuse settings.

About Us

We are The Forward Trust, a social enterprise with charitable status that empowers people to break the cycles of crime and addiction to move forward with their lives. For over 25 years, we have been working with individuals to build positive and productive lives, regardless of their past. We believe in lasting change. Our services have supported thousands in making positive changes, gaining employment, reconnecting with family and community.

Benefits

We are committed to our cause and the wellbeing of our employees. Joining us, you will receive:

• Flexible working
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 Wellbeing Days (pro-rata for part-time employees)
• Access to Blue Light Card
• 25 days annual leave (rising to 30 with length of service) plus Bank Holidays
• Contributory Pension Scheme: Employer matched contributions of up to 6% in the first two years, up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Cover