Hostel General Manager

Base Camp Hostels; Conwy; On-site; GBP 32,000 - 36,000; Full time

Job summary

Base Camp Hostels is seeking a passionate General Manager to lead operations at their Snowdonia location. The ideal candidate will have a strong background in hospitality management, exceptional leadership skills, and a love for adventure. Responsibilities include overseeing operations, managing a team, and ensuring guest satisfaction while promoting local activities.

Benefits

Competitive salary

Recognition schemes

Pension plans

Annual leave

Opportunities for career advancement

Company events

Discounted or free food

Free parking

On-site parking

Qualifications

• Proven track record of providing a great guest experience.
• Self-sufficient with little direction needed.
• Awareness of health and safety procedures.

Responsibilities

• Oversee all aspects of hostel operations.
• Manage and motivate a team.
• Ensure high levels of guest satisfaction.

Skills

Leadership

Communication

Interpersonal Skills

Tech-savvy

Creativity

Education

Hospitality Management Experience

Tools

Mews Hotel Management Software

Job description

Are you a General Manager with a passion for nature and adventure? Do you have a flair for hospitality and leadership? Do you want to join a community of like-minded adventurers who love to explore the outdoors and have fun? You might be the perfect fit for our Hostel General Manager role at Base Camp Snowdonia, Betws-Y-Coed, North Wales.

We are looking for someone who can oversee all aspects of hostel operations, ensure high levels of guest satisfaction, and manage and motivate a team. You will also monitor and control costs, collaborate with other departments, stay updated on industry trends and best practices, and maintain a safe and secure environment for guests and team members.

You will be our brand’s face and voice, providing exceptional service and resolving any guest issues or complaints. You will also be our team’s guide and mentor, hiring, training, scheduling, and leading team members. Most importantly, you are an adventurer and explorer, advising and facilitating local activities for our guests, such as hiking, biking, climbing, or other passions.

What you’ll do:

• Oversee reception, housekeeping, food and beverage, and maintenance operations.
• Provide exceptional service and resolve any guest issues or complaints.
• Hire, train, schedule, and lead team members.
• Monitor and control costs in line with budget guidelines.
• Collaborate with other departments to coordinate operations and ensure the smooth functioning of the hostel.
• Stay updated on industry trends and best practices to maintain a competitive edge.
• Maintain a safe and secure environment for guests and team members.
• Step up and step in for any situation for our guests’ experience.
• Advise and facilitate a range of local activities for our guests, such as hiking, biking, climbing, or another passion.

What we’re looking for:

• A passion for all things adventure and Snowdonia.
• A proven track record of providing a great and memorable guest experience.
• Self-sufficiency, requiring little direction and day-to-day management.
• A flexible and adaptable approach with a can-do attitude.
• Hospitality management experience (hotels, student living, hostels, including broader hospitality sectors experience).
• Leadership skills and creating an environment where your team can be their best selves.
• Awareness and competence in all health and safety procedures and policies.
• Exceptional communication and interpersonal skills.
• Tech-savvy, not shying away from tech-based resolutions and interaction.
• A knowledge of food production and kitchen operations is preferred.
• Familiarity with Mews hotel management software systems is a plus.
• Creativity, enthusiasm, curiosity, and respect for nature and people.

What’s in it for you:

• Competitive salary
• Recognition schemes
• Pension plans
• Annual leave
• Opportunities for career advancement

About us:

Base Camp Hostels is the ultimate destination for nature and adventure lovers who value sustainability, authenticity, and community. We offer refined eco-friendly accommodation in stunning rural locations, where you can explore the natural beauty and diversity of the region. We provide adventures with everything that they need, no more, no less. We seek to ensure that each experience is comfortable and convenient while connecting adventures that share this passion, creating an authentic sense of belonging and connection.

Job Type: Full-time

Pay: £32,000.00-£36,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company events
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 18/05/2025

Expected start date: 16/06/2025