Host - The Cocktail Club - West Midlands

The Cocktail Club; Bilston; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading hospitality company in Bilston is seeking a Host/Hostess to manage guest reservations and provide a welcoming experience. This role emphasizes strong communication, organization, and a positive attitude. Enjoy benefits like food discounts, early access to pay, and training opportunities. The position can be part-time or full-time, offering flexibility in shifts.

Benefits

50% discount on food and drink

Deals with various businesses

Early access to pay

Life assurance

Employee Assistance Program

Training and development opportunities

Vibrant working environment

Qualifications

• Experience in a customer service role, preferably in hospitality.
• Positive and outgoing personality.
• Dedication to providing excellent customer experience.

Responsibilities

• Greet and welcome customers upon arrival.
• Manage reservations and seating arrangements.
• Assist guests with inquiries and complaints.

Skills

Strong communication skills

Excellent organizational abilities

Ability to work well under pressure

Problem-solving skills

Job description

Overview

As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.

Responsibilities

• Capable of handling different bookings at the same time, manage guests' reservations, and ensure they receive a welcoming experience.
• Escort guests to their tables and provide information about the cocktail menu; share recommendations as appropriate.
• Answer phone calls, take reservations, and provide information to guests over the phone.
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
• Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
• Assist in opening and closing duties, including setting up the host stand and organizing reservation books.
• Strong communication skills to interact with guests in a polite and engaging manner.
• Excellent organizational abilities to manage reservations and seating arrangements efficiently.
• Ability to work well under pressure and handle a high volume of guests during busy times.
• Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
• Problem-solving skills to handle guest inquiries and address any issues that may arise.
• Your dedication to the customer experience will be rewarded with a generous service charge.

Benefits

• An amazing 50% discount on food and drink across all our venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• 10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) providing consultation on mental health, well-being and finance, grants, and needed support.
• Training and development opportunities. We’re invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

Employment Type

This is a PART TIME/FULL TIME vacancy, with shifts based over (ENTER DAYS), and a wage starting at (ENTER AMOUNT) per hour!