Host Team Member - Reception

Village Hotels; Bournemouth; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Gym membership

Hotel stays

Food & drink discount

Friends & family discount

Retail discounts

Mental health support

Job summary

Village Hotels is seeking a Reception Host to be the first and last impression for guests. You’ll greet arrivals warmly, guide guests to self-service check-in terminals, and blend digital efficiency with genuine hospitality.

You’ll handle on-the-spot problem solving, keep the lobby welcoming and tidy, and upsell food and beverage options. If you have great people skills and energy, join our busy team and grow with us.

Qualifications

• Excellent interpersonal and communication skills.
• Proven customer service experience is a plus.
• Friendly, positive attitude and ability to work in a busy team.

Responsibilities

• The Welcome: Deliver a warm, energetic greeting to every arrival and guide guests to self-service terminals with hands-on assistance as needed.
• The Problem Solving: Address complaints politely on the spot, using emotional intelligence to resolve issues or escalate to management when necessary.
• The Environment: Maintain a welcoming lobby, keep front of house tidy, and upsell food and beverage options when appropriate.

Skills

Interpersonal skills

Customer service

Communication

Job description

The Role Outline: Your Shift at a Glance

As our Reception Host, you are the very first and absolute last impression a guest has of our hotel. You will confidently guide weary travellers through our self-service check-in terminals, seamlessly bridging the gap between digital efficiency and genuine human warmth to ensure every arrival and departure is flawless.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives

We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.

• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing

As our Reception Host, you are the engine of the shift. We trust you to handle:

• The Welcome: Delivering a genuinely warm and energetic greeting to every arrival. You will confidently direct guests to our self-service terminals, stepping in to provide hands‑on assistance the second they look confused or frustrated.

• The Problem Solving: Dealing with complaints politely and proactively on the spot. You will use your emotional intelligence to read the situation, resolving issues immediately or escalating them smoothly to your manager when necessary.

• The Environment: Acting as the constant, approachable face of the hotel lobby. You will keep the front of house pristine, clear away stray glassware, and always be ready to answer questions or upsell our food and beverage facilities.

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

Selling Our Benefits

• Gym Membership: 2 x complimentary gym memberships at your home hotel.

• Hotel Stays: Hotel rooms from £20 across 35 hotels.

• Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.

• Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.

• Retail & Lifestyle: Hundreds of brand discounts via the Village app.

• Support: 24/7 Mental Health support via our Employee Assistance Programme.

Think You’ve Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people. If you have exceptional interpersonal skills, a naturally bubbly personality, and love leaving a positive lasting impression on everyone you meet, we want to hear from you. Bring your personality, your drive, and your ambition.