Host Team Member - Bury

Village Hotels; Bury; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Discounted hotel stays

Wagestream wellbeing

High Street discounts

Birthday day off

Job summary

Village Hotels is seeking an energetic Reception Host who will be the face of our brand across our hotels in the United Kingdom. You will welcome guests, greet them with warmth, and handle self-check-in interactions with efficiency and a human touch.

We value personality and outlook over perfection, offering robust training and opportunities to grow within the team. Expect discount schemes, wellbeing support, and a culture that celebrates development and teamwork.

Qualifications

• No need for perfect CVs; personality matters and a bubbly, outgoing attitude is valued.

Responsibilities

• Guest focus: create a warm, human welcome and memorable farewell for every guest.
• Learn and operate the booking system; you will be on the floor, not behind a desk.
• Offer hospitality and support to guests during their stay, resolving issues with initiative.

Job description

How We Succeed Together

We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to own the lobby and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide excellent training and development to help you step up in your hospitality career.

The Role Outline: Your Shift at a Glance

As our Reception Host, you are the absolute face of Village. Because our guests use self-check-in terminals, you are not trapped behind a desk shuffling paper. You are out on the floor, working the room, fixing problems before they happen, and ensuring every single guest gets a vibrant, human welcome and a brilliant farewell.

Why Village?

At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating lively spaces for our guests to work, eat, relax, and play. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous hotel experience is great, but your attitude and energy matter much more to us. If you are approachable, possess a larger than life personality, and genuinely love chatting to people, we will give you all the support, training, and opportunities you need.

How the Village Thrives

• We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You Will Actually Be Doing

We can teach you the booking system. We cannot teach you how to make a guest smile. We trust you to handle.

• Hotel Stays: Discounted stays from 35 based on two sharing, plus a Holiday Purchase scheme.
• Food & Drink: 50% discount on Food & Drink purchased on or off shift at any Village Hotel.
• Financial & Extras: Financial wellbeing support via Wagestream, High Street discounts, an Electric car salary sacrifice scheme, and your birthday off guaranteed.
• Development & Culture: Regular team events with our BIG People days, an exciting training platform with gamified learning, and excellent Reward and Recognition schemes.

Think You Have Got the Right Energy?

We are not looking for perfect CVs, we are looking for great people with a bag of personality. If you are naturally bubbly, adapt easily to different situations, and possess a genuine passion for leaving a positive lasting impression, we want to hear from you. Bring your personality, your drive, and your ambition.