Host Team Member

Village Hotels; Knowsley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Village Hotels as a member of our reception team, where you will be the first friendly face guests see. Your role will involve delivering exceptional service, creating a warm atmosphere, and ensuring that every guest feels welcomed at our modern hotel. We value personality and fun, and offer various benefits including discounts on stays and food, training opportunities, and a supportive work environment.

Benefits

Complimentary Health and Wellness Membership

Discounts on overnight stays

50% discount on Food and Drink

Flexible working hours

Excellent training and development opportunities

Well-being and Healthcare benefits

Life Insurance

Company Pension scheme

Your birthday off, guaranteed

Qualifications

• Personality and a great memory to add a personal touch.
• Proactive problem solver passionate about guest experience.

Responsibilities

• Ensure guests receive a warm, vibrant welcome.
• Make recommendations and resolve issues proactively.

Skills

Strong communication skills

Problem solving

Team player

Job description

First impressions are the most important, right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest receives a warm, vibrant Village Hotel Club welcome. You will be knowledgeable about the hotel and local area, making recommendations and resolving issues proactively. Nothing is too much trouble.

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart.

Join us and enjoy benefits such as…

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discounts on overnight stays at Village Hotels, starting from £35, including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased at any Village Hotel Pub & Grill, on or off shift.
• 30% discount in our Village Hotel Starbucks stores, on or off shift.
• Excellent training and development opportunities, including Rising Stars and Talent Academy programmes.
• Innovative Mobile Gaming training platform across various hotel areas.
• Discounts and cashback offers on many High Street brands and supermarkets.
• Well-being and Healthcare benefits, with monthly programmes to support mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition schemes, including anniversary rewards for service milestones.
• Electric car salary sacrifice scheme.
• Your birthday off, guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Big People Days to celebrate and reward employees and communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• Terms and conditions apply based on your contract.

But what we need from you…

• Personality, and lots of it.
• A great memory to add a personal touch for returning guests.
• A proactive problem solver.
• A passion for delivering the best guest experience.
• Strong communication skills.
• Team player with the ability to partner with other departments.

Come and be part of something new and special — Work, Grow & Play the Village Way!