Host Team Member

Village Hotels; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join Village Hotels as a vital member of the reception team, where you will be the first friendly face for guests. This role emphasizes a passion for guest experience, proactive problem solving, and strong communication, all while enjoying a fun and inclusive workplace atmosphere.

Benefits

Complimentary Health and Wellness Membership

Discount on overnight stays

50% discount on Food and Drink

Training and development programs

Flexible working hours

Employee Assistance Programme

Company Pension scheme

Life Insurance

Qualifications

• Personality and enthusiasm are key.
• Proactive in problem-solving.
• Strong team collaboration skills.

Responsibilities

• Ensure every guest receives a warm welcome.
• Know details about the hotel and local area.
• Recommend solutions and solve guest issues proactively.

Skills

Strong communication skills

Problem solving

Team player

Personal touch for guests

Memory

Job description

First impressions are the most important, right? The reception team at Village Hotel Club are the first friendly face our guests see. From reception, you will ensure that every guest receives a warm, vibrant Village Hotel Club welcome. A font of knowledge, you will know every detail about the hotel and local area, making recommendations and solving problems before they even arise. Nothing is too much trouble.

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth, and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Join us, and we can offer you benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend, including breakfast.
• Friends and Family discounted stays from £49 including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development programs, including Rising Stars and Talent Academy.
• Engaging training via our Mobile Gaming platform across various hotel areas.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly programs to support mental health.
• Mental health support with trained first aiders and up to 2 mental health days per year.
• Financial wellbeing support and salary drawdown options through Wagestream.
• Access to our Employee Assistance Programme for support and counseling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with regular team events.
• Reward and Recognition schemes.
• Anniversary rewards for key milestones.
• Electric car salary sacrifice scheme.
• Guaranteed day off for your birthday.
• Discounted Health Cash Plan and Sick Pay Insurance.
• Big People Days to celebrate and recognize employees and their communities.
• Enhanced maternity and paternity benefits and pay.
• Company Pension scheme.
• Life Insurance.
• Terms and conditions apply based on your contract.

What we need from you:

• Personality, and bags of it.
• A great memory to add a personal touch for returning guests.
• A proactive problem solver.
• A passion for delivering the best guest experience.
• Strong communication skills.
• Team player with the ability to collaborate across departments.

Come and be part of something new and special - Work, Grow & Play the Village Way!