Host / Receptionist (Thursday/Friday, 8am - 5pm)

Bruntwood; Leeds; On-site; GBP 22,000 - 27,000; Full time

Job summary

Bruntwood is seeking a Host to join their team in Leeds, ensuring exceptional customer experiences and building lasting relationships. The role encompasses managing visitor inquiries and maintaining high service standards within their vibrant office environment. Ideal candidates will possess hospitality or retail backgrounds, embodying a positive, can-do attitude.

Benefits

28 days holiday plus birthday off

24 hours volunteer time per year

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance cover

Up to 8% matching pension scheme

Discounts & cashback at retailers

Enhanced maternity/shared parental leave

Interest-free learning loans

Qualifications

• Experience in hospitality, retail, or service sectors required.
• Strong interpersonal skills with a positive attitude.
• Admin experience necessary for managing inquiries.

Responsibilities

• Deliver positive customer experiences in the building.
• Be the first point of contact for visitors.
• Support and facilitate events and meetings.

Skills

Communication

Attention to detail

Customer service

Positivity

Organization

Job description

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail, and lab spaces. Everything we do is tied into our vision of building vibrant communities, while providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.

Bruntwood owns, develops, manages, and maintains properties across England. Our focus is on 'Creating Thriving Cities,' which is evident across our website. Have a look to gain more perspective on what we do and how we operate.

You'll work in our wonderful King Street building, located in Leeds – you'd be working Thursdays and Fridays, 8am - 5pm.

Job Purpose:

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and will work with our clients/tenants regularly. It's important to be approachable, love speaking to people, and building relationships. We welcome applicants from hospitality, retail, or cabin crew backgrounds, where you will be naturally adept at this.

What will you be doing?

• Delivering a positive customer experience within the building
• Building lasting, long-term, professional relationships with customers
• Being the first point of contact for all customers and visitors
• Supporting and facilitating events and meetings within the building
• Facilitating new customer viewings to support sales
• Hosting meeting rooms, co-working spaces, lounges, and other amenities, maintaining high standards of presentation and food & beverage service where applicable
• Managing your workload to balance desk-based tasks and building customer relationships
• Collating customer intelligence and updating systems to support sales and retention
• Engaging with customers, colleagues, management, and other departments within Bruntwood
• Promoting wellbeing in the workplace
• Focusing on continuous improvement to add value, save time, and simplify processes for customers
• Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service

What are we looking for?

• A positive, can-do attitude capable of handling a fast-paced, dynamic environment
• Curious, detail-oriented, motivated, and customer-focused individuals
• Administrative experience, especially managing enquiries mailboxes
• Excellent communication skills with a personable, human approach
• Experience in hospitality, retail, or service sectors
• The ability to maintain high energy and positivity throughout the day

What will you get?

• Opportunity to work with a friendly, passionate, and experienced team
• Contribute to the company's growth and direction
• An exciting, challenging role with new experiences
• Opportunities for progression within a growing company

Additional benefits include:

• 28 days holiday plus your birthday off, with options to buy or sell holidays
• 24 hours of volunteer time annually
• Sabbatical of up to 12 months after five years
• Healthcare cash plan and private healthcare options
• Life assurance
• Up to 8% matched pension scheme
• Discounts and cashback at leading retailers
• Enhanced maternity and shared parental leave (26 weeks fully paid)
• Interest-free learning loans for skill development

We also support charitable causes through The Oglesby Charitable Trust, which has donated over £25m since 2001, supporting arts, education, environment, medical research, and health inequality initiatives.

We value diversity and inclusion in our workforce to reflect the communities we serve and aim to create thriving, inclusive cities.

Note: We conduct a one-stage interview process for successful applicants, providing an opportunity to see the role in action and ask questions to ensure a good fit.