Host / Receptionist - Birmingham Health Innovation Campus

ENGINEERINGUK; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a dynamic Administrator to serve as the face of the organization. This role involves delivering exceptional customer service, managing inquiries, and supporting events in a vibrant healthcare environment. Ideal candidates will possess strong communication skills, a can-do attitude, and a background in hospitality or retail. Join a passionate team dedicated to fostering community growth, with opportunities for professional development and a range of attractive benefits, including generous holiday allowances and healthcare options.

Benefits

28 days holiday plus your birthday off

24 hours volunteer time annually

Sabbatical options after five years

Healthcare cash plan

Life assurance

Up to 8% matched pension scheme

Retail discounts and cashback

Enhanced maternity/shared parental leave

Interest-free learning loans

Qualifications

• Experience in hospitality, retail, or service sectors is preferred.
• Strong administrative skills and managing inquiries are essential.

Responsibilities

• Deliver a positive customer experience and manage customer relationships.
• Support events and meetings while maintaining high standards in communal areas.

Skills

Administrative Experience

Excellent Communication Skills

Customer Service

Attention to Detail

Adaptability

Job description

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View more categories | View less categories | Sector: Administration and Secretarial | Role: Administrator | Contract Type: Permanent | Hours: Full Time

This role is advertised for 40 hours a week working Monday to Friday in our healthcare technologies hub - Birmingham Health Innovation Campus.

At Bruntwood, we're committed to offering more than just office, coworking, retail, and lab spaces. Our vision is to build vibrant communities while supporting business growth. We are UK-wide commercial property specialists.

Bruntwood owns, develops, manages, and maintains properties across England. Our focus is on 'Creating Thriving Cities', which you can learn more about on our website.

Job purpose:

The Host role is pivotal as the face of Bruntwood. You will be the first point of contact, working closely with our clients and tenants. Approachable and personable candidates, especially from hospitality, retail, or cabin crew backgrounds, are ideal.

What will you be doing?

• Delivering a positive customer experience within the building
• Building long-term professional relationships with customers
• Being the first point of contact for all visitors and customers
• Supporting and facilitating events and meetings
• Supporting customer viewings to aid sales
• Hosting meeting rooms, coworking, lounge, and communal amenities, maintaining high standards
• Managing workload to balance desk tasks and customer relationships
• Updating systems with customer intelligence to support sales and retention
• Engaging with colleagues and other departments
• Promoting wellbeing in the workplace
• Continuously improving processes to add value and simplify customer interactions
• Applying energy, drive, and knowledge to inspire colleagues and deliver excellent service

What are we looking for?

• A can-do attitude and adaptability in a fast-paced environment
• Curiosity, attention to detail, and a customer-focused drive
• Administrative experience, particularly managing enquiries
• Excellent communication skills and personable interaction
• Experience in hospitality, retail, or service sectors
• Energy and positivity throughout the day

What will you get?

• Opportunity to work with a passionate, experienced team
• Contribute to company growth and direction
• A dynamic role with opportunities for progression

Additional benefits include:

• 28 days holiday plus your birthday off, with holiday buy/sell options
• 24 hours volunteer time annually
• Sabbatical options after five years
• Healthcare cash plan and private healthcare options
• Life assurance
• Up to 8% matched pension scheme
• Retail discounts and cashback
• Enhanced maternity/shared parental leave (26 weeks paid)
• Interest-free learning loans for skill development

We are committed to diversity and inclusion, actively encouraging applications from varied backgrounds and providing interview adjustments as needed.

We aim to respond within a week; for updates, contact [e-mail]. Our interview process is a single stage, offering a role insight and Q&A opportunity.