Host - Llama Inn

The Hoxton; London; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading hospitality brand is seeking individuals for Front of House positions who are passionate about creating unforgettable experiences for guests. This role entails handling reservations, ensuring guests feel at home, and contributing to an energetic team. The successful candidate will be part of a supportive environment that values genuine interactions and team camaraderie.

Benefits

Competitive hourly rate up to £16

28 days holiday

Health cash plan

Free night at The Hoxton

Discounts across the Ennismore family

Opportunities for career progression

Training and development programs

Extra time off for volunteering

Team events and social gatherings

Qualifications

• Experience in Front of House hospitality.
• Ability to create memorable guest experiences.
• Willingness to try new approaches.

Responsibilities

• Provide a welcoming experience for guests.
• Handle reservations and payments.
• Anticipate guest needs proactively.

Skills

Hospitality Passion

Collaboration

Positive Attitude

Customer Service

Job description

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Job Description

What you'll do...

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
• Take reservations over the phone, handle cash and card payments, and occasionally assist the team on the floor
• Anticipate needs and proactively provide solutions to exceed our guests’ expectations

Qualifications

What we're looking for...

• Previous experience in a busy Front of House role; a genuine care for making people feel welcome and looked after
• Individuals seeking a place to be themselves; no clones in suits here
• Passion for hospitality – whether it’s a drink, a meal, an event, or a bed for the night
• Focus on creating positive, memorable experiences for guests
• Ability to work collaboratively, leaving egos at the door and helping get things done
• Willingness to try new things and do things differently
• A friendly, fun attitude that can share a laugh and enjoy team camaraderie
• Desire to be part of a supportive, hardworking team that values fun

Additional Information

What's in it for you...

• Competitive hourly rate up to £16 per hour including TRONC
• 28 days holidays (including bank holidays), pension, and life insurance
• A health cash plan for physical & mental wellbeing support
• Confidential hotline and mental health first aiders for support
• Retail & hospitality perks through our partners
• Free night at The Hoxton and a meal for two upon starting
• Free shift meals
• Discounts across the Ennismore family for you and your loved ones
• Annual free night at The Hoxton and milestone bonuses
• Opportunities for career progression within a global family of brands
• Training, learning academies, and development programs
• Extra time off for volunteering
• Team events, parties, and social gatherings
• Enhanced family leave policies
• Diversity and inclusion events and initiatives