Host (Kings House)

Bruntwood; Greater Manchester; On-site; GBP 20,000 - 30,000; Full time

Job summary

Bruntwood is seeking a Host to be the face of the company at their Kings House location in Manchester. The role involves building customer relationships, facilitating events, and ensuring a positive experience for all visitors. This position offers a chance to work in a vibrant community-focused environment with numerous benefits, including generous holiday allowance and healthcare plans.

Benefits

28 days holiday plus your Birthday off

24 hours a year volunteer time

Sabbatical of up to 12 months

Healthcare cash plan

Life assurance cover

Matched pension scheme up to 8%

Discounts & cashback at retailers

Enhanced maternity/shared parental leave

Interest-free learning loans

Qualifications

• Experience in hospitality, retail or customer-facing roles.
• Strong communication skills and a passion for building relationships.
• Ability to manage multiple tasks and priorities.

Responsibilities

• Deliver a positive customer experience in the building.
• Support and facilitate events and meetings.
• Be the first point of contact for customers and visitors.

Skills

Customer Service

Relationship Building

Event Facilitation

Job description

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We’re commercial property specialists operating across the UK.

Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.

You'll work in our newly refurbished Kings House building, located in Manchester City Centre Monday to Friday, 40 hours per week.

Job purpose:

The Host role is a pivotal position as the face of Bruntwood. You will be the first point of contact and ultimately you will be working with our clients/tenants on a regular basis. So it's important you are approachable and ultimately love speaking to people and building relationships. That's why we love applicants from hospitality/retail/cabin crew backgrounds where you will be a natural at this.

What will you be doing?

• Delivering a positive Customer Experience within the building
• Build lasting, long term, professional relationships with customers
• To be the first point of contact for all customers and visitors in the building
• Support and facilitate events and meetings within the building
• Facilitate new customer viewings to support the sales process
• Host the meeting rooms, co working, lounge and other communal amenities, maintaining high standards of presentation and food and beverage service where applicable
• Able to manage own workload to flex between essential desk based tasks and building customer relationships with customers
• Collate all customer intelligence and update systems accordingly to support sales and retention
• Working as part of a wider team, engage with your customers, colleagues, management team and other departments within Bruntwood
• Be a role model to promote wellbeing in the workplace
• You will have a focus on continuous improvement making sure that we add value, save time and make things simple for the customer
• Being basically brilliant, which means applying your energy, drive and knowledge to inspire your colleagues to do the best that they can, working together with a simple and straightforward approach to get the best out of our colleagues and for our customers, the right service every time
  
  

On top of the salary advertised you will be entitled to a number of benefits including;

• 28 days holiday plus you get your Birthday off work - and if that’s not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity / shared parental leave - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills
  
  

In addition to what to expect within the role and your benefits, it’s good to know that you’ll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

Our operations team make up a huge part of our workforce. Therefore it's incredibly important to us that we recruit from diverse backgrounds to reflect the communities we operate in, and ultimately achieve our goal of creating thriving cities that are completely inclusive.

We’ll do our best to get back to you within a week of your application, however if it has been longer than this please feel free to email [e-mail] for an update.

For successful applicants we conduct a one stage interview process that will give you the opportunity to see the role in action, as well as ask questions to ensure it’s the right fit for you.