Host/Cloackroom Attendant – The Piano Works

The Piano Works; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A lively hospitality venue in London is seeking a part-time Host/Cloakroom Attendant to provide a warm welcome to guests, manage reservations, and ensure an exceptional dining experience. Strong communication and organizational skills are essential for dealing with bookings and guest inquiries. This role offers competitive pay and a fun working environment with opportunities for training and development.

Benefits

50% discount on food and drink

Access to Employee Assistance Program

Training and development opportunities

Qualifications

• Experience in a customer-facing role is preferred.
• Must be able to handle multiple bookings simultaneously.
• Genuine desire to create a welcoming atmosphere for guests.

Responsibilities

• Greet and welcome customers and manage reservations.
• Escort guests to their tables and provide cocktail menu tours.
• Handle guest inquiries, complaints, and special requests.

Skills

Strong communication skills

Excellent organizational abilities

Ability to work well under pressure

Positive and outgoing personality

Problem-solving skills

Job description

Host/Cloakroom Attendant – The Piano Works

The Piano Works is seeking a part-time Host/Cloakroom Attendant to join our team.

Pay: £12.21 plus service

Job Type: Bar/Catering/Hospitality

Location: London, United Kingdom

Available from: Immediately

Finishes on: Ongoing Position

Type of work: Full Time And Part Time, Indoor, Daytime Work, Weekend Work

Job Description

Host/Cloakroom Attendant – The Piano Works

What's in It for You?

• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• £10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities.
• Fun and vibrant working environment with a fantastic team.

This is a PART TIME vacancy, suitable for someone who has a limited availability or is a student.

About Us:

The Piano Works are looking for a part-time fun-loving, passionate and guest-focused Host to join our team and family.

We have two fantastic live music venues in London, one located just off Covent Garden and the other Farringdon which are both part restaurant, part bar, part concert and full-on party.

What We Need:

As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience.

Responsibilities:

• Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is!
• Escort guests to their tables and give them the best tour around our cocktail menu.
• Answer phone calls, take reservations, and provide information to guests over the phone.
• Handle guest inquiries, complaints, and special requests in a professional and courteous manner.
• Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms.
• Assist in opening and closing duties, including setting up the host stand and organizing reservation books.

Skills and Experience:

• Strong communication skills to interact with guests in a polite and engaging manner.
• Excellent organizational abilities to manage reservations and seating arrangements efficiently.
• Ability to work well under pressure and handle a high volume of guests during busy times.
• Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests.
• Problem-solving skills to handle guest inquiries and address any issues that may arise.

We are an equal opportunities employer and welcome applications from all qualified candidates.