Host Caffeine & Machine 9d Bedford Competitive Pay – Up to £12.50 per hour plus Tronc

Caffeine&Machine; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join an innovative venue where you can be the friendly face that makes every customer feel at home. As a Host, you'll play a vital role in creating memorable experiences, providing exceptional service, and building rapport with guests. This dynamic role offers competitive pay and amazing perks, including employee discounts and career development opportunities. If you're passionate about hospitality and eager to connect with people, this is the perfect opportunity to join a vibrant team dedicated to delivering unforgettable experiences.

Benefits

Employee Discounts

Lucrative Mystery Diner Bonus

Heavily Discounted Food

Free Entry to Events

Career Development

Qualifications

• Passion for delivering exceptional customer service.
• Ability to connect easily with customers and create a welcoming atmosphere.

Responsibilities

• Inspire happiness and create memorable experiences for guests.
• Maintain high standards of customer satisfaction and adapt to cues.
• Assist in generating sales growth and optimizing profit results.

Skills

Customer Service

Listening Skills

Organizational Skills

Sales Skills

Positive Attitude

Job description

Join the Caffeine & Machine Team as a HOST!

Are you the kind of person who makes everyone feel at home? Do you love connecting with people, ensuring they have an unforgettable experience, and going the extra mile? Caffeine & Machine is looking for Hosts who are passionate about delivering exceptional service and making every customer feel like family.

Why Caffeine & Machine?

At Caffeine & Machine, we believe in creating a vibrant, welcoming environment for all our customers. As a Host, you’ll be the friendly face and energy of the venue, building instant rapport, anticipating needs, and ensuring that every guest’s experience is nothing short of amazing.

What We Offer:

· Competitive Pay – Up to £12.50 per hour plus Tronc

· Amazing Perks – Employee discounts, lucrative Mystery Diner bonus, heavily discounted food, free entry to events, career development and more

Your Role

As a Host, you’ll play a vital role in shaping our customers' experiences. You’ll be the go-to person, providing top-notch service with warmth, enthusiasm, and an infectious smile. By listening, anticipating needs, and guiding customers through their time at Caffeine & Machine, you’ll create an atmosphere of genuine hospitality and care. Whether it’s helping a colleague, delivering amazing service, or learning more about our menu, you’ll be at the heart of what makes C&M unique.

Core Responsibilities:

Inspiring PEOPLE Happiness – Be yourself, show customers what makes you and them unique, and mentor Newbies along the way.

Consistent CUSTOMER Satisfaction – Maintain impeccable standards, adapt to customer cues, and deliver consistently high Mystery Dining results.

Generating SALES Growth – Capture transactions, run orders, and share your passion for the menu while guiding customers to the perfect items.

Optimising PROFIT Results – Ensure every drink or dish meets our high standards, assist with rushes, and lend a hand in other areas as needed.

Host Strengths:

Organised – You approach everything in life with structure and purpose.

Excellent Listener – You focus on what others are saying, making them feel heard and valued.

Customer-Obsessed – You’re determined to create experiences that delight and exceed expectations.

Effortless Rapport – You connect with others easily, making everyone feel welcome and at home.

Positive & Optimistic – You maintain a sunny disposition and bring energy to every interaction.

Ready to create memorable experiences? Apply now and join our incredible team!