Host - Brighton i360

Brighton i360 (Nightcap Plc.); Brighton; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team at an iconic attraction as a Host, where you'll be pivotal in delivering unforgettable experiences for guests. This role involves providing exceptional customer service, ensuring safety, and managing ticketing and retail sales. You'll engage with visitors, create a welcoming atmosphere, and contribute to the overall success of the attraction. If you have a passion for hospitality and enjoy working in a vibrant environment, this is the perfect opportunity for you to shine in a rewarding role.

Qualifications

• Experience in customer service roles, preferably in hospitality.
• Ability to engage with guests and create memorable experiences.

Responsibilities

• Deliver exceptional customer service and ensure guest safety.
• Sell tickets and upsell retail products to meet sales targets.

Skills

Customer Service

Communication Skills

First Aid

Sales Skills

Education

High School Diploma

Tools

Maxim EPOS System

Job description

As a Host at Brighton i360, you will play a key role in delivering exceptional customer service and ensuring the safety and enjoyment of our guests throughout their visit. You will work across a variety of operational areas, including the ticket office, the pod, and our retail store. Your role will be integral in creating a welcoming and memorable experience, contributing to the overall success of Brighton i360.

Guest Experience & Hosting:

• Provide a warm welcome and exceptional service to all guests, ensuring they have a memorable visit.
• Deliver welcoming speeches confidently, engage with guests in a personable manner, and create a seamless and enjoyable experience.
• Host and interact with guests throughout their visit, offering information about Brighton i360 and its attractions.
• Assist with the efficient boarding and disembarkation of guests to and from the pod.
• Ensure guests' safety and well-being, acting as a first aider when required.
• Respond effectively to customer inquiries, concerns, and complaints, ensuring prompt resolution in line with our service standards.
• Assist in managing up to 200 guests during any operational disruptions, providing clear communication and reassurance.

Ticketing & Retail Sales:

• Sell tickets and check-in groups, providing an efficient and friendly service.
• Upsell a range of ticket packages and retail products to achieve sales targets.
• Maintain an excellent knowledge of all ticketing and retail offerings.
• Operate the Maxim ticketing and retail EPOS system efficiently.

Operational Duties & Safety Compliance:

• Operate pod controls in line with pre-defined procedures to ensure a smooth experience for guests.
• Adhere to all Brighton i360 policies and procedures, ensuring safety and security measures are strictly followed.
• Support team members across various operational roles as required.
• Undertake any additional duties that fall within the scope of the role.