Host - Blame Gloria - Covent Garden

Blame Gloria; Staines-upon-Thames; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge

50% food & drink discount

Discount portal deals

Early pay access via Wagestream

Life assurance 10,000

Employee Assistance Program (EAP)

Training & development

Fun & vibrant team

Job summary

Blame Gloria is seeking a Host/Hostess to welcome guests and manage reservations, ensuring a smooth dining experience. You will escort guests to tables, present cocktails and suggest menu highlights to guests, while handling phone inquiries with a friendly approach.

The role requires strong communication, excellent organization, and the ability to stay calm during busy periods. Benefits include service charges and employee discounts across venues.

Qualifications

• Excellent communication with guests and team, both verbal and written.
• Strong organizational abilities to manage reservations and seating.
• Ability to work well under pressure, handling high guest volumes.
• Positive, outgoing attitude to create a welcoming atmosphere.
• Problem-solving skills for guest inquiries and requests.

Responsibilities

• Greet and welcome customers and manage reservations.
• Escort guests to tables and provide information about the menu.
• Answer phone calls, take reservations, and assist with inquiries.
• Maintain a clean, organized front-of-house area including entry, waiting area and restrooms.
• Assist in opening/closing duties and manage reservation books.

Skills

Strong communication

Organizational skills

Poised under pressure

Friendly personality

Problem solving

Job description

As a Host/Hostess, you will greet and welcome customers, manage reservations, and ensure a smooth and enjoyable dining experience., Capable of handling different bookings at the same time, deal with our guests' reservations and make sure that they receive the most iconic welcome there is! Escort guests to their tables and give them the best tour around our cocktail menu. We want to hear your recommendations. Answer phone calls, take reservations, and provide information to guests over the phone. Handle guest inquiries, complaints, and special requests in a professional and courteous manner. Maintain a clean and organized front-of-house area, including the entryway, waiting area, and restrooms. Assist in opening and closing duties, including setting up the host stand and organizing reservation books.

Strong communication skills to interact with guests in a polite and engaging manner. Excellent organizational abilities to manage reservations and seating arrangements efficiently. Ability to work well under pressure and handle a high volume of guests during busy times. Positive and outgoing personality with a genuine desire to create a welcoming atmosphere for guests. Problem-solving skills to handle guest inquiries and address any issues that may arise.

Be taken back to the Disco Era with Gloria...but wait, who is Gloria? Gloria always threw the wildest parties. She had the best legs in Soho. Some say she dated Hendrix. She taught Bowie how to do his make-up. She ran out of dosh she moved into the basement... But she still throws the best parties and see needs a team to support her to give the best experience during brunch (Mamma Mia, Grease, Drag Brunch... you name it!) and all night long till we got energy to dance! You can Blame Gloria!, Nightcap is an award-winning operator in the late-night bar scene. We operate a portfolio of bars and venues across the UK, including brands like The Cocktail Club, Tonight Josephine, Barrio Familia, and Dirty Martini to name just a few. With a mission to be the UK's leading bar group. Our purpose of existence is the belief that EVERYONE deserves a great night out, and therefore it's everyone's job to make sure we create great nights... and days out! We have a lively and dynamic work-ethos across all our bars and offices. Our culture is creative, innovative, and collaborative, where everyone contributes ideas and brings their true self to work every day, as we are hell-bent on harnessing a place where everyone can belong. Working here is fast paced, at times challenging, but copious amounts of fun.

Our Values:

• We Start at the Bar - At Nightcap, we make every decision based on what is right for our bars. This ensures our choices are practical, guest-focused, and truly reflect our business. It's all about staying grounded in real experiences to drive our success.
• Proud AF -Taking pride in our work means striving for excellence and being dedicated to success. At Nightcap, we encourage our teams to bring their passion every day, delivering world-class service and creating unforgettable experiences for our guests.
• Become Your Best Self - At Nightcap, we thrive on personal development of each other. We encourage our teams to seek growth, improve their skills, and enjoy the journey. It's about becoming the best version of yourself while having fun along the way.
• Own the Outcome - We believe in setting clear goals, taking full responsibility, and staying committed to achieve success. At Nightcap, we focus on results and make sure we follow through on our promises.
• People Are Everything - At Nightcap, we know our people are our greatest asset. We focus on creating an inclusive environment where everyone feels heard, valued, and supported. Because at the end of the day, it's our people who make all the difference.

If you enjoy mixing up delicious cocktails and providing excellent service to create memorable experiences for our guests, then we would be delighted to hear from you.

We look forward to having you join our team at Blame Gloria!

What's in It for You?

• Your dedication to the customer experience will be rewarded with a generous service charge.
• An amazing 50% discount on food and drink across all our awesome venues.
• Deals and discounts with a wide range of businesses through our discount portal.
• Early access to your pay through Wagestream.
• 10,000 life assurance to support your loved ones if the worst happens.
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We're invested in your success during your time with us!
• Fun and vibrant working environment with a fantastic team.

This is a PART TIME/FULL TIME vacancy. a wage starting at 12.71 per hour!