Host - Albie

The Hoxton; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hospitality brand in London is seeking candidates for a Front of House role. The ideal candidate will provide exceptional service, ensure guest satisfaction, and contribute positively to their team. Strong experience in hospitality and a genuine passion for welcoming guests are essential. This position offers competitive salary and numerous employee benefits including training and discounts.

Benefits

Competitive salary including TRONC

Up to 28 days holiday

Health cash plan

Free night at The Hoxton

Discounts across Ennismore family

Enhanced family leave

Volunteer time off

Team social events

Qualifications

• Previous experience in a busy Front of House role.
• Passion for hospitality.
• Ability to create memorable experiences.

Responsibilities

• Provide a welcoming and memorable experience for guests.
• Ensure a smooth experience and help out on the floor.
• Anticipate needs and provide proactive solutions.

Skills

Customer service

Team support

Positive impact

Flexibility

Genuine hospitality

Job description

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• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
• Ensure a smooth experience to our guests,occasionally help out the team on the floor
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded

Job Description

What you'll do...

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
• Ensure a smooth experience to our guests,occasionally help out the team on the floor
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded

Qualifications

What we're looking for...

• Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way

Additional Information

What's in it for you...

• Competitive salary including TRONC
• up to 28 days holidays (inclusive of bank holidays), pension, and life insurance.
• A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
• It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
• Treat yourself once in a while with lots of retail & hospitality perks through our partners
• Enjoy a free night at The Hoxton and a meal for two when you first start with us
• Goes without saying, but we’ll feed you during your shift
• Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
• Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
• Lots of opportunity to progress and switch it up as part of a global family of brands
• Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
• Extra time off to volunteer with one of our partner charities
• Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
• Enhanced family leave for when you’re expanding your family
• An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.