Waiter/ Waitress - Little House Balham

Soho House Group; Little London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

50% Team discount on Food & Drink

Staff Room Rates

Health Cash Plan (up to 2 dependents)

Dental Plan (up to 2 dependents)

Birthday Day Off after 1 year

Up to 50% Staff Discount on Cowshed &/

Soho Home

Charity days with Soho Impact

Job summary

Soho House & Co is seeking a waiter to deliver refined, attentive service to our members and guests. You will greet guests, take orders, make recommendations and support a seamless dining experience in coordination with the kitchen and bar teams.

Working closely with floor and kitchen staff, you will uphold the club's standards of discretion and excellence while ensuring a memorable visit. Training is provided to develop skills and career growth.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Ability to stay calm under pressure and solve problems quickly.
• Hospitable and customer-focused with excellent interpersonal skills.
• Willingness to work flexible shifts, including weekends and holidays.
• Able to take direction, work in a team and operate autonomously.

Responsibilities

• Warmly greet members, present menus, and engage guests as soon as they are seated.
• Take accurate food and drink orders, noting allergies or dietary needs.
• Coordinate with kitchen and bar to ensure timely, correct delivery of orders.
• Provide menu recommendations including food and wine pairings.
• Maintain pristine table settings and proactively top up drinks and water.
• Handle member requests with discretion and professionalism, including VIPs and PWKs.
• Process payments via card, Soho House App, or House Pay and support seamless checkout.
• Attend briefings, tastings and assist colleagues to drive team success.

Skills

Customer service

Teamwork

Problem solving

Flexibility

Communication

Job description

At Soho House, a Waiter plays an essential role in delivering refined, attentive, and personalised service to our members and guests. Working closely with the floor and kitchen teams, you are responsible for ensuring a smooth dining experience while reflecting the Club’s standards of professionalism, discretion, and excellence. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting, taking orders, making recommendations and paying of the bill.

What's in it for you?

• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Staff Room Rates
• Health Cash Plan (option to up to 2 additional dependents)
• Dental Plan (option to add up to 2 additional dependents)
• Birthday Day Off after 1 years' continuous service
• Up to 50% Staff Discount on Cowshed & Soho Home
• In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career

Key duties…

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
• Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

What We Are Looking For...

• 2–3 years in a similar high-end dining environment.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously

The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP