Host

Yorkshire; Leeds; On-site; GBP 10,000 - 40,000; Full time

Job summary

A well-known restaurant chain in Leeds is seeking an enthusiastic front-of-house staff member. Your role will involve greeting guests, managing the waiting list, and ensuring a welcoming atmosphere in the restaurant. Ideal candidates should have experience in a similar role and demonstrate excellent organizational and customer service skills. The position offers competitive pay and various employee perks, including free meals and training opportunities.

Benefits

Free Meals on Duty

50% Staff Discount

Refer a Friend up to £1,000

Elevate Training Academy

Volunteering Days

Wagestream

Legal and Financial Advice

Colleague of the Month

Annual Awards

Global Opportunities

Best in Class Pension

Qualifications

• Experience in a similar role.
• Meticulous attention to detail, highly organized, and capable of handling multiple tasks.
• A proactive self-starter who can work independently with good judgment.

Responsibilities

• Greeting guests as they enter the restaurant.
• Managing the restaurant's waiting list and seating guests promptly.
• Maintaining an organized front of house area.
• Answering phone calls and managing reservations.
• Collaborating with servers and kitchen staff.
• Handling any customer complaints professionally.

Skills

Attention to detail

Organizational skills

Customer service

Job description

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Competitive Industry pay (based on salary & Tronc)

Our story

The Distefano family, spanning two generations, started San Carlo over 30 years ago and has grown to twenty-five authentic Italian restaurants across the UK – from Covent Garden, Piccadilly, and Knightsbridge in London to Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester, with a growing number overseas – including Kuwait, Bangkok, and Qatar, and new sites set to open in Miami.

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Wagestream - Access to earned pay at any point of the month
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Greeting guests as they enter the restaurant and welcoming them.
• Managing the restaurant's waiting list and seating guests promptly and efficiently.
• Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
• Answering phone calls and managing reservations.
• Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
• Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
• Keeping track of table turnover and communicating table availability to servers.
• Handling any customer complaints or issues in a courteous and professional manner.
• Maintaining accurate records of guest counts and reservations.

Required Qualifications & Experience:

• Experience in a similar role
• Meticulous attention to detail, highly organized, and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgment and minimal direction