Host

The Wonderfield Group; Kingston upon Thames; On-site; GBP 10,000 - 40,000; Full time

Job summary

A trendy restaurant group in Kingston upon Thames is seeking a Host to ensure a welcoming atmosphere for guests. Responsibilities include managing reservations, providing a warm welcome, and addressing guest needs, ensuring a positive dining experience. Ideal candidates are communicative, adaptable, and customer-focused. Enjoy fantastic working hours and the opportunity for professional development while working in a vibrant team.

Benefits

Free YO! food every shift

Professional qualification support

Wellbeing support services

Qualifications

• Real people person, loves to interact with guests.
• Hands on, dynamic and a great team player.
• Reliable and good time keeping is essential.

Responsibilities

• Ensure guest journey starts and ends successfully.
• Provide a warm welcome and manage bookings.
• Communicate effectively with team to deliver seamless service.

Skills

Great communication

Adaptability

Teamwork

Reliability

Customer focused

Problem-solving

Job description

Overview

Operations - Kingston

Contract: Full Time

Salary: 12.21

Contracted Hours: 8

We burst onto the restaurant scene in 1997, when we shook up London and showed the UK a new way of eating. Part of this was the 'kaiten' conveyor belt and colour-coded dishes which made our name. We\'re all about fresh, flavoursome, authentic Japanese food. Sushi is what we\'re famous for, but we also have a mouth-watering range of hot street food available - from traditional classics to innovative fusion dishes. All packed with rich, aromatic flavours and umami. Fast forward to today and we have over 70 restaurants all over the globe, more than 300 kiosks in the UK, with grocery products and pre-pack sushi in most major UK supermarkets.

Responsibilities

• A real people person, you are a great communicator and love to interact with people.
• Adaptable, Flexible and committed to learning all the stations of a YO! restaurant.
• Hands on, dynamic and a great team player.
• Committed to guest satisfaction and always looking for opportunities to make that guest experience that extra bit special.
• Reliable and good time keeping is essential.

Our Hosts are the first and final point of contact for our guest and are responsible for ensuring our guest journey starts and ends as a success. Hosts are responsible for providing a warm welcome, managing bookings, and acknowledging our guest in a timely and welcoming manner. You can pre-empt our guest seating preferences whilst maximising restaurant operations.

Our Hosts are adaptable, welcoming and hands on. We are people focused and love accommodating our guest needs.

• Guests are at the heart of what we do; providing a great experience starts with our Host with a warm welcome at the door or a friendly acknowledgment on arrival.
• Communicating is key. Our Hosts are key communicators, whether that be communicating with the YO! team effectively to deliver a seamless wait time for our guests or dealing with guest enquiries and requests.
• Real brand advocate; you are engaging and welcoming, approaching passing guests to promote our offering and entice potential customers through the door.
• Guest orientated; you have a keen eye for the customers needs and are ready to support our Guest Servers working on the floor.
• Great organisation skills; our host manages reservations and waitlists using the restaurant’s booking system while pre-empting the upcoming rush.
• Problem solving; you are able to accommodate guest needs whilst managing the operational demands.
• Working as a team, supporting our Guest Servers in restaurant operations, such as table set up, cleaning menus, polishing calender and creating a clean and welcoming environment.
• Any guest interactions are quickly followed up throughout the day. If we ever deviate from delivering our high standards, we make it right to quickly resolve and ensure all guests leave happy and advocates of our brand.

Benefits

• Fantastic working hours
• Free YO! food - Every shift you work you can enjoy a selection from our fantastic menu
• Grow with YO!; we will pay for you to achieve professional qualifications (up to Degree level) whilst you work
• Brilliant support services designed to enhance your physical, mental and financial wellbeing