Host

Caffeine&Machine; Houghton Conquest; On-site; GBP 10,000 - 40,000; Full time

Job summary

Caffeine & Machine is seeking a passionate Host to create unforgettable experiences for our customers. Join a team focused on exceptional service and a welcoming atmosphere. You'll inspire happiness, ensure customer satisfaction, and contribute to sales growth in a vibrant environment.

Benefits

Employee discounts

Lucrative Mystery Diner bonus

Heavily discounted food

Free entry to events

Career development

Qualifications

• Customer-focused and dedicated to creating delightful experiences.
• Ability to maintain a positive atmosphere and connect with guests.

Responsibilities

• Provide exceptional hospitality, ensuring customers feel welcomed and valued.
• Maintain high standards of customer satisfaction and sales growth.
• Assist with tasks during busy periods and mentor newer team members.

Skills

Customer-Obsessed

Excellent Listener

Organised

Effortless Rapport

Positive & Optimistic

Job description

Join the Caffeine & Machine Team as a HOST!

Are you the kind of person who makes everyone feel at home? Do you love connecting with people, ensuring they have an unforgettable experience, and going the extra mile? Caffeine & Machine is looking for Hosts who are passionate about delivering exceptional service and making every customer feel like family.

Why Caffeine & Machine?

At Caffeine & Machine, we believe in creating a vibrant, welcoming environment for all our customers. As a Host, you’ll be the friendly face and energy of the venue, building instant rapport, anticipating needs, and ensuring that every guest’s experience is nothing short of amazing.

What We Offer:

· Competitive Pay – Up to £12.50 per hour plus Tronc

· Amazing Perks – Employee discounts, lucrative Mystery Diner bonus, heavily discounted food, free entry to events, career development and more

Your Role

As a Host, you’ll play a vital role in shaping our customers' experiences. You’ll be the go-to person, providing top-notch service with warmth, enthusiasm, and an infectious smile. By listening, anticipating needs, and guiding customers through their time at Caffeine & Machine, you’ll create an atmosphere of genuine hospitality and care. Whether it’s helping a colleague, delivering amazing service, or learning more about our menu, you’ll be at the heart of what makes C&M unique.

Core Responsibilities:

Inspiring PEOPLE Happiness – Be yourself, show customers what makes you and them unique, and mentor Newbies along the way.

Consistent CUSTOMER Satisfaction – Maintain impeccable standards, adapt to customer cues, and deliver consistently high Mystery Dining results.

Generating SALES Growth – Capture transactions, run orders, and share your passion for the menu while guiding customers to the perfect items.

Optimising PROFIT Results – Ensure every drink or dish meets our high standards, assist with rushes, and lend a hand in other areas as needed.

Host Strengths:

Organised – You approach everything in life with structure and purpose.

Excellent Listener – You focus on what others are saying, making them feel heard and valued.

Customer-Obsessed – You’re determined to create experiences that delight and exceed expectations.

Effortless Rapport – You connect with others easily, making everyone feel welcome and at home.

Positive & Optimistic – You maintain a sunny disposition and bring energy to every interaction.

Ready to create memorable experiences? Apply now and join our incredible team!