Host

Koko Camden; Greater London; On-site; GBP 24,000 - 33,000; Full time

Job summary

The House of KOKO is seeking a confident, charismatic Host to be the first point of contact for members and guests, delivering warmth, panache and high service standards in a premium environment.

You will assist in reservations, guide guests through the House journey, and collaborate with Reservations, Events, and F&B teams to ensure a seamless experience while upholding KOKO brand values.

Qualifications

• Hospitality or reception experience in premium/members environment.
• Polished, professional manner with strong communication.
• Organised, proactive and calm under pressure.
• Collaborative team player with independent capabilities.
• Enthusiastic about music, culture, art and hospitality.

Responsibilities

• Be the first point of contact for guests and members on arrival and via phone/reservations.
• Respond to enquiries, guide members through the House journey.
• Guide members on offerings including THOK, Café KOKO and Theatre with confidence.
• Act as an ambassador for KOKO brand values and lead by example.
• Build relationships with existing and new members and guests.
• Collaborate with Hosts, Reservations, Events and Membership teams for seamless service.
• Work with F&B to deliver the full guest experience.
• Stay informed about upcoming services and weekly planning.
• Utilise CRM to help achieve commercial results and manage records.

Skills

Hospitality experience

Communication skills

Professional demeanor

Organisation

Team player

Tools

CRM software

Job description

Job summary

As the first point of contact with members and guests, the reception is essential in delivering the experience of The House of KOKO and enhancing the Member & Guest journey.

As a Host, you will support the team and management in delivering a high-level service standards, warmth, and panache to the experience of KOKO, by providing knowledgeable service with a tailored approach. You will be able to multitask and lead by example with exemplary standards and conduct. It is a role with focus on member interaction and hospitality.

With a talent for creating relationships and connecting people with keen interest in music, culture, art and hospitality, the ideal candidate is a confident and charismatic, with industry experience and proven success in championing efficient and effective service flows and make commercially sensible decisions balanced with ensuring excellent guest experience.

Role & Responsibilities:

• As part of reception, being the first point of contact to guests and member as entering the House, but also through the phone and the process of reservations
• Responding to enquiries, sharing information and guiding our members in the journey of the House
• Having strong understanding of the offering, and able to guide members and answer questions with confidence in every aspect of the business including the THOK, Café KOKO and the Theatre
• Being an ambassador for the KOKO brand values, promote best practice and conduct leading by example
• Building relationships with existing members as well as new members and guests
• Collaborating closely with Hosts, Reservations, Events and membership departments delivering seamless services
• Working alongside the food and beverage team to provide guests and members with the full experience
• Having a good grasp and understanding of the upcoming services and looking at the week ahead
• Utilising and updating reservations and CRM software to help achieve commercial results.
• Supporting the cloakroom, as well as overlooking records of lost and found items.
• Adhering to health & safety regulations at all time
• Reasonable request may be asked outside of your department for the needs of the business

About you

We’re looking for an individual with presence, warmth, and a passion for creating experiences that go beyond expectation. You’ll be someone who thrives in a fast-paced, people-focused environment and can build meaningful connections with confidence and charm.

• Previous hospitality or reception experience in a premium or members’ environment.
• Naturally personable and sociable, with a polished and professional manner.
• Strong communication skills, both verbal and written, with the ability to adapt to different audiences.
• Immaculate personal presentation and attention to detail.
• Organised, proactive, and solution-focused, with the ability to stay calm under pressure.
• A collaborative team player, but equally capable of working independently.
• Enthusiastic about music, culture, art, and hospitality, bringing authentic passion to every interaction.

Please note we can only consider candidates with the Right to Work in the UK