Host

Stratstone; East Midlands; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

33 days holiday including bank

Life assurance

Exclusive car-discount schemes

Salary Sacrifice car scheme

Volunteer day

Long service milestones

Tailored training and career growth

Cycle to work scheme

High street discounts

Employee referral rewards

Job summary

Stratstone BMW Host is a part-time role (2 days per week) offering a 12-month maternity cover. You’ll be the welcoming face of the showroom, greeting visitors and answering calls to guide customers to the right specialist, while keeping the showroom and reception areas polished and efficient.

You will manage the dealership diary, handle inquiries, and perform general admin to keep the site running smoothly, contributing to an exceptional customer experience.

Qualifications

• Previous experience in customer service or administration, ideally in a fast-paced environment.
• Strong organisational skills, with the ability to multitask and stay on top of daily priorities.
• Confident, professional telephone manner with the ability to listen, understand and respond clearly.

Responsibilities

• Greet visitors with a warm, attentive welcome and support them throughout their visit.
• Handle telephone inquiries professionally and connect customers to the correct department first time.
• Maintain immaculate customer-facing spaces in showroom, waiting areas and reception.
• Manage the dealership diary, update records and support the team with general administrative duties.

Skills

Customer service

Administration

Organisational skills

Telephone etiquette

Multitasking

Team coordination

Interpersonal skills

Job description

Stratstone BMW Host

12 month maternity cover

Part time - 2 days per week!

Competitive salary, life assurance, 33 days holiday (including bank holidays), exclusive company discounts on used car purchases, leasing deals and aftersales services.

As a Host at BMW you’ll be the welcoming face and confident voice of our dealership - the very first person our customers meet, and the one who sets the tone for their entire experience. You’ll create a positive first impression from the moment a visitor walks through the door or picks up the phone, making sure every interaction feels effortless, friendly and professional.

You’ll be at the heart of the showroom’s daily operations, managing the complete customer journey from start to finish. That means greeting visitors with confidence, understanding the reason for their visit, and ensuring they’re introduced to the right specialist quickly and smoothly.

In this role, every day is different. You’ll manage phone calls, walk-in customers, enquiries, updates, and team coordination, all while maintaining a calm, polished and welcoming approach. It’s a fast-paced, customer-centric position that gives you real influence over the customer experience and the flow of the dealership.

Your Journey as a Host:

• Giving every visitor a warm, attentive welcome and supporting them throughout their visit in a friendly, thoughtful and polished manner
• Handling telephone inquiries with professionalism establishing their needs to ensure they are connected to the correct department/team member first time
• Maintaining immaculate customer-facing spaces, ensuring our showroom, waiting areas and reception always looks their best

• Managing the dealership diary, updating records and supporting the team with general administrative duties that help our site run smoothly

Do you have what it takes to be an Evans Halshaw / Stratstone colleague? We’re looking for someone who has:

• Previous experience in customer service or administration, ideally in a fast-paced environment customer-facing environment
• Strong organisational skills, with the ability to multitask and stay on top of daily priorities
• A confident, professional telephone manner with the ability to listen, understand and respond clearly

• A natural ability to build rapport quickly, making people feel comfortable, valued and understood
• A proactive approach, with a willingness to get stuck in, take ownership and support the wider team where needed
• A genuine interest in creating exceptional customer experiences - bringing positivity, professionalism and authenticity to every moment

What we can offer you:

• Enjoy 33 days annual leave (including bank holidays), giving you more time to relax, recharge, and do what you love
• Celebrate your special day with an extra day off on your birthday
• Our industry-leading Family Leave Policies ensure you’re supported when it matters most
• Access a new car through our Salary Sacrifice scheme and enjoy a smarter way to drive
• Take a paid day to volunteer and give back to a cause close to your heart
• We believe in recognising dedication and loyalty, that’s why we celebrate long service milestone anniversaries
• Unlock your potential with tailored training and endless career growth opportunities
• Commute for less with our cycle to work scheme
• Access high street discounts to make the everyday a little more rewarding
• Know someone perfect for Lithia UK? Earn rewards through our internal referral scheme

At Lithia UK, our growth is powered by our people:

As one of the largest automotive retailers globally, we’re passionate about transforming the future of personal transportation and setting new standards for exceptional customer experiences. Our values—Earn Customers for Life, Improve Constantly, Take Personal Ownership, and Have Fun!—fuel everything we do. Join us, and you’ll be part of a team that embraces innovation, champions personal growth, and celebrates success together. If you’re ready to make an impact in an environment that empowers you to drive change, we’d love to have you with us on this journey.

Lithia UK are an equal opportunities employer, and we are proud members of Automotive 30% Club, Diversity in Retail and Inclusive Companies. We welcome all applications regardless of age, race, religion, disability, gender or sexual identity, marital status, socio-economic background or Veteran status. We will also consider qualified applicants with prior criminal convictions, in accordance with the law.

We want your recruitment journey to be unique to you and as accessible as possible. If you need any additional support with your application or have specific requirements at any stage, please let us know via email: [e-mail]. Our team will be happy to support you throughout every stage of the process.