Host

Mandarin Oriental Hotel Group Limited; City Of London; On-site; GBP 20,000 - 25,000; Part time

Job summary

A prestigious hotel group in London is seeking a Host for their new live music lounge. This role requires a professional with excellent customer service skills, attention to detail, and a warm, welcoming attitude. Responsibilities include managing reservations, greeting guests, and ensuring a seamless experience for all. Join a dynamic team where your contributions will shape the future of London nightlife, offering competitive benefits and development opportunities.

Benefits

Complimentary nights at Mandarin Oriental properties

Health & wellness programs

Paid Charity Day

Increased holiday entitlement with service

Qualifications

• Experience in hospitality preferred.
• Ability to manage guest interactions with charm and discretion.
• Familiarity with reservation systems is a plus.

Responsibilities

• Uphold brand philosophy and deliver quality experiences.
• Manage nightly table plan to enhance service flow.
• Welcome and seat guests with professionalism.
• Handle check-in/check-out procedures gracefully.
• Manage telephone and reservation inquiries efficiently.
• Anticipate needs of VIPs and special requests.
• Deliver pre-service briefings to the team.
• Collaborate with management for smooth operations.

Skills

Customer service skills

Attention to detail

Professionalism

Communication skills

Job description

Overview

Host, Food & Beverage

SHIFT PATTERN (30 hours, 3 days per week Thur - Sat )

Mandarin Oriental Mayfair is looking for a Host to join upcoming live music Lounge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

About the job

Based at Mandarin Oriental Mayfair our soon to open live music lounge will set the new standard for the city, a space defined by music. As a Host you will be apart of a team where every detail will be designed with grace, elegance and electricity. You will work in an environment where discretion meets vibrancy, and guests will feel transformed by the power in each note. We are looking for someone who is ready to step into the next era of London nightlife. An individual with a natural elegance, a warm command of hospitality, and a deep understanding of what it means to welcome with intention, especially in a discreet and elevated setting.

As a Host at Mandarin Oriental Mayfair, you will be responsible for:

• Uphold and embody our brand philosophy and service culture, consistently delivering Legendary Quality Experiences to every guest.
• Devise and manage the nightly table plan with precision, ensuring a seamless flow that enhances both the guest journey and service rhythm.
• Welcome, escort, and seat guests with charm, discretion, and professionalism — setting the tone for an unforgettable experience.
• Confidently manage cloakroom etiquette and guest check-in/check-out procedures with a refined attention to detail and guest comfort.
• Handle all telephone and reservation enquiries with professionalism and warmth, using SevenRooms to manage advanced bookings and guest profiles with accuracy.
• Ensure all VIPs and special requests are handled with thoughtful care, discretion, and efficiency — anticipating needs before they are expressed.
• Prepare and deliver detailed pre-service briefings, ensuring the wider team is informed of key reservations, VIPs, and service nuances.
• Collaborate closely with the floor and management teams to maintain a calm, coordinated front-of-house operation during high-volume or high-profile evenings.

As a Host,you will be working on Thursday, Friday and Saturday, 30 hours a week.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Increased holiday entitlement with Length of Service, up to 33 days off
• Access to Hospitality Action’s Employee Assistance Programme

SUSTAINABILITY AT MANDARIN ORIENTAL

Corporate responsibility values are deeply ingrained in Mandarin Oriental’s culture, and sustainability implications are carefully considered with every decision across the Group, aligning our sustainable development efforts with the industry criteria set by the Global Sustainable Tourism Council.

We strive for a better future for the next generation. Protecting the environment, people and communities are the fundamental pillars to which we devote our efforts. We are very proud of the initiatives our colleagues have implemented to help us on the path to achieving our sustainability goals, such as single-use plastic elimination, ethical supply chain and procurement, community and colleague engagement, technology practices and waste reduction. We are committed to doing the right thing, every day.

DIVERSITY & INCLUSION

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.

ELIGIBILITY TO WORK IN THE UK

Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

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