Host

Hard Rock Cafe; City of Edinburgh; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking enthusiastic Hosts to create memorable experiences for guests. In this dynamic role, you will be the first point of contact, welcoming visitors and ensuring their satisfaction. Your responsibilities will include greeting guests, maintaining a clean waiting area, and assisting with various tasks to ensure smooth operations. If you enjoy a fast-paced environment and have a passion for customer service, this opportunity offers a chance to shine while contributing to a vibrant atmosphere.

Qualifications

• Ability to stand for long periods and maintain a well-groomed appearance.
• Strong organizational skills and a friendly attitude toward guests.

Responsibilities

• Greet and seat guests while ensuring a positive experience.
• Maintain cleanliness and assist servers and managers as needed.

Skills

Customer Service

Communication

Organization

Attention to Detail

Multitasking

Job description

Location : Location GB-EDINBURGH

Posted Date 1 year ago (11/9/2023 4:54 AM)

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Host include:

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”
  
  

Qualifications

Job Requirements include:

• Performing duties which require bending , reaching and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
  
  

#indeeduk

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