Host

Hard Rock Cafe; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A renowned hospitality chain in Edinburgh seeks a Host to create memorable experiences for guests. Responsibilities include greeting and thanking guests, maintaining a clean waiting area, and assisting staff to ensure customer satisfaction. Ideal candidates should have a positive attitude and the ability to work well under pressure.

Qualifications

• Ability to bend, reach, and stand for long periods.
• Maintaining a well-groomed appearance.
• Calm demeanor in a hectic atmosphere.

Responsibilities

• Welcome and thank guests.
• Maintain organized waiting area.
• Assure complete guest satisfaction.
• Perform opening, closing & side duties.

Skills

Positive attitude

Attention to detail

Organization skills

Effective communication

Ability to work in a fast-paced environment

Job description

Location : Location GB-EDINBURGH

Posted Date 2 years ago (11/9/2023 4:54 AM)

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Host include:

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”
  
  

Qualifications

Job Requirements include:

• Performing duties which require bending , reaching and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
  
  

#indeeduk

Application FAQs

Software Powered by iCIMS

www.icims.com