Host

Hard Rock Cafe; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A popular hospitality establishment in Edinburgh is seeking a Host to create memorable experiences for guests. Key responsibilities include greeting guests, maintaining an organized environment, and ensuring guest satisfaction. Ideal candidates will possess a positive attitude, excellent communication skills, and the ability to thrive in a fast-paced setting.

Qualifications

• Ability to stand, bend, and reach for extended periods.
• Well-groomed appearance and adherence to uniform standards.
• Calm demeanor in a fast-paced atmosphere.

Responsibilities

• Greet and welcome guests.
• Ensure the waiting area is clean and organized.
• Assist servers and managers as needed.

Skills

Positive attitude

Organization

Attention to detail

Communication skills

Customer service orientation

Job description

Location: GB-EDINBURGH

Overview

The Host is the initial contact with the guests. Therefore, it is essential to start guests off with a positive experience at the front door. A Host is anyone who greets, seats and pages guests. In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Responsibilities

Basic functions of the Host include:

• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Qualifications

Job Requirements include:

• Performing duties which require bending, reaching and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement