Host

Harrods Careers; Cheltenham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading luxury department store in the UK is seeking hospitality specialists to ensure a pleasant dining experience for customers. Responsibilities include managing reservations, maximising covers through efficient seating, and supporting daily operations. Ideal candidates are excellent communicators with a strong focus on customer service and the ability to thrive under pressure. Competitive salary and benefits, including generous leave and employee discounts, are offered.

Benefits

Competitive salary plus service charge

Learning and development opportunities

Career opportunities in multiple locations

Access to staff Canteen

Up to 30 days’ annual leave

Up to 33% Harrods discount

Qualifications

• Ability to think on your feet in pressurized situations.
• Experience in a hospitality or restaurant environment is preferred.

Responsibilities

• Take and manage reservations, ensuring accuracy.
• Maximise covers through efficient seating arrangements.
• Support the smooth running of the restaurant.

Skills

Excellent communication

Customer service focus

Reliability

Teamwork

Job description

Overview

Host
The opportunity to be part of creating memorable experiences that set the standard for luxury dining worldwide.

We are seeking a team of hospitality specialists to bring our vision to life.

About the Role

The role will be essential to ensuring that each customer has a pleasant journey when they visit our restaurants and that seating and covers are maximised.

• Take and make reservations liaising regularly with the head host and reservations team to ensure all customer bookings are accurate and clear.
• Maximise covers through reservations and walk-ins, organising yourself efficiently, accommodating walk-ins without fear in taking risks, and using a waitlist where needed.
• Seat guests according to the table plan, locate a table of the right size for the guests, accompany them to the table, and provide menus.
• Work with the head host and the management team to ensure the smooth running of the restaurant and day-to-day service.

About You

You are an excellent communicator and customer service–focused, enjoying greeting customers in a warm and friendly manner, remaining attentive throughout their visit, and providing customers with prompt and efficient service.

You are cool, calm, collected even in pressurised situations and able to think on your feet. You are also reliable and work well in a team, being a good listener and supporting others.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive:

• A competitive salary plus service charge.
• Great learning and development opportunities. Across our 27 outlets, there is a vast pool of knowledge to gain experience and grow expertise.
• Great career opportunities in multiple locations around the UK and going international.
• This role offers the opportunity to build your expertise in numerous different industries and grow an exciting career within Harrods.
• Access to a staff Canteen.
• Up to 30 days’ annual leave (including Bank holidays) + your birthday off.
• Up to 33% Harrods discount.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people set us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods

Additional Information

Time Type: Permanent

Department: Restaurants and Kitchens (John Barton)