Host

WestBeach Restaurant; Bournemouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking an enthusiastic Host to deliver exceptional customer service in a vibrant restaurant environment. This role requires excellent communication skills and the ability to thrive in a fast-paced setting. You will be the first point of contact for guests, ensuring they feel welcomed and well-cared for. Join a friendly and dedicated team where you can grow and enjoy a fun working atmosphere. If you are passionate about hospitality and ready to make a difference, this opportunity is perfect for you.

Benefits

28 days holiday

50% discount off food

Pension contributions

Qualifications

• Experience in hospitality with a focus on customer interaction.
• Ability to manage reservations and communicate effectively.

Responsibilities

• Welcome guests and manage reservations efficiently.
• Coordinate with staff to ensure a smooth dining experience.
• Assist with customer queries and maintain a clean reception.

Skills

Excellent communication

Customer service

Ability to work in a high volume venue

Can-do attitude

Good English

Job description

About you...

We are looking for an experienced and enthusiastic Host to provide an excellent customer experience. Excellent communication is essential to build a rapport with customers and colleagues alike. Experience working in a high volume venue is a vital to succeed in this role.

We are looking for someone who -

• Is highly personable & a smart appearance
• Is passionate about delivering excellent customer service
• Must have a can-do attitude, thrives in a busy working environment and is able to communicate clearly with our guests
• Must be able to speak and understand good English

Key Duties -

• Welcome guests to the restaurant
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or bar areas
• Greet customers upon their departure
• Coordinate with waiting staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Answer incoming calls and address customers’ queries
• Assist waiting/bar staff as needed
• Nightclub waitress, providing VIP treatment to tables in the bar. Taking out bottles packages and attending to tables.

What we're offering...

• A fun, challenging and engaging working environment
• Working with a friendly, hard-working and dedicated team
• 28 days holiday (pro-rate for part time)
• 50% discount off food at our venues
• Pension contributions as per government requirements

Hours...

• Must be available to work weekends – evenings / mornings, and bank holidays
• Full time and part-time positions available
• Must be willing to work late evening shifts as well as day time.