Host

Midlands; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading Italian restaurant chain in Birmingham is looking for a Front of House Staff member. Responsibilities include greeting guests, managing reservations, and ensuring a pleasant dining experience. Candidates should have experience in a similar role and excellent organizational skills. The position offers competitive pay, free meals, and various employee benefits.

Benefits

Free meals on duty

50% staff discount

Refer a friend bonuses

Commitment to training and professional development

Volunteering days

Global opportunities

Best in class pension

Qualifications

• Experience in a similar role.
• Meticulous attention to detail, highly organized, and capable of handling multiple tasks.
• A proactive self-starter who can work independently with good judgment and minimal supervision.

Responsibilities

• Greeting guests as they enter the restaurant.
• Managing the restaurant's waiting list and seating guests promptly.
• Maintaining an organized and tidy front of house area.
• Answering phone calls and managing reservations.
• Answering guest inquiries about the restaurant's menu.
• Collaborating with servers to ensure timely delivery of food.
• Handling customer complaints courteously.
• Maintaining accurate records of guest counts.

Skills

Attention to detail

Organizational skills

Customer service

Job description

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Competitive Industry pay (based on salary & Tronc)

Our story

The Distefano family, spanning two generations, started San Carlo
over 30 years ago and has grown to twenty-five authentic Italian restaurants
across the UK – from Covent Garden, Piccadilly and Knightsbridge in London to
Bristol, Leicester, Liverpool, Leeds, Cheshire, and Manchester, with a growing
number overseas – including Kuwait, Bangkok, and Qatar, with new sites set to
open in Miami.

• Free Meals on Duty - Delicious, healthy meals, all free
• 50% Staff Discount - For you and your friends and family, in any of our restaurants around the UK
• Refer a Friend - Bring your friends and earn up to £1,000 per person
• Elevate Training Academy - Commitment to training and continuing professional development with our San Carlo training app
• Volunteering Days - Give back with dedicated volunteering days, making a positive impact in your community
• Squadra App - Offering you discounts and rewards with thousands of companies worldwide
• Wagestream - Access to earned pay at any point of the month
• Legal and Financial Advice - Free legal and financial advice for you and your family
• Colleague of the Month - Monthly recognition awards where all San Carlo colleagues are celebrated
• San Carlo Awards - Our annual San Carlo Awards, dedicated to celebrating the incredible talent and hard work of our colleagues
• Global Opportunities - The chance to work at one of our many international restaurants, from Dubai to Miami
• Best in Class Pension - San Carlo are partnered with an industry-leading pension provider, ensuring your hard work today supports your tomorrow

Key Responsibilities:

• Greeting guests as they enter the restaurant and welcoming them.
• Managing the restaurant's waiting list and seating guests promptly and efficiently.
• Maintaining an organized and tidy front of house area, including the hostess stand, waiting area, and restrooms.
• Answering phone calls and managing reservations.
• Answering guest inquiries about the restaurant's menu, special promotions, or other services offered.
• Collaborating with servers and kitchen staff to ensure timely and accurate delivery of food and beverages.
• Keeping track of table turnover and communicating table availability to servers.
• Handling any customer complaints or issues in a courteous and professional manner.
• Maintaining accurate records of guest counts and reservations.

Required Qualifications & Experience:

• Experience in a similar role
• Meticulous attention to detail, highly organized, and capable of handling multiple tasks
• A proactive self-starter who can work independently with good judgment and minimal supervision