Host

Titanic Hotel Belfast; Belfast; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hospitality establishment in Belfast is seeking a Host to provide excellent service and ensure a welcoming environment for guests. Your role will involve greeting guests, managing reservations, and ensuring their experience is exceptional. This is an opportunity to join a vibrant team dedicated to hospitality excellence.

Benefits

Competitive salary

Professional development opportunities

Inclusive company culture

Employee benefits focused on wellbeing

Qualifications

• Ability to greet guests warmly and engage effectively.
• Willingness to take on additional responsibilities.
• Knowledge of health and safety regulations.

Responsibilities

• Greet guests as they enter and exit the bar/restaurant.
• Seat guests at tables based on preferences.
• Maintain table reservation software.
• Respond to guest complaints and resolve issues.

Skills

Friendly

Welcoming

Customer service

Job description

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Would you like to join the Team at the Titanic Hotel Belfast and continue to build and grow your career?

We are currently looking for a Host to join us!

At Titanic Hotel Belfast, we look for people who are friendly, welcoming and full of life, people who are always finding ways to make every guest’s experience enjoyable. Titanic Hotel Belfast opened its doors for business in September 2017. This luxury 119-bedroom hotel was created in the former headquarters of Harland & Wolff, builders of Titanic, and provides the perfect destination for anyone travelling to the Titanic Quarter on business or for pleasure. The Harland & Wolff Drawing Offices, the earliest parts of these historic buildings, date from the 1880s and, over the following 100 years, played an essential part in the design of many of the world’s most famous ocean liners, the creation of the ‘floating hotel’ and influenced the design of many of today’s cruise ships. Belfast is the birthplace of the Titanic, and this heritage hotel is a sister to our award-winning Titanic Hotel, Liverpool. The hotel has been restored and operated by Harcourt Developments, an international property development company with over 50 years of experience repairing and renovating listed heritage buildings.

Job purpose:

To ensure that the highest standards of hospitality and welcome are always demonstrated. To complete all relevant procedures as laid by the company.

About The Role

Main duties and responsibilities:

To greet guests as they enter and exit bar/restaurant

To seat guests at tables

To provide guests with menus and answering any initial questions

To assign guests prior to restaurant opening to tables bearing in mind preferences and requests

To keep table rotation in mind so that servers receive the right number of customers

To engage with guests to ensure they are happy with food and service

To respond to complaints and helping to resolve them

To answer phone calls, taking reservations and answering questions

To show a knowledge of the menu

To help out with other positions in the restaurant as needed

To maintain table reservation software is current at any given period the restaurant is open

Familiarise yourself with our Core Values TITANIC which link to the desired behaviours that we expect all our employees to display

To show willingness to take on additional responsibilities when necessary

To have a thorough knowledge of and adherence to the law about the following company regulations

Fire regulations and procedures

Health and safety regulations

First aid procedures

To ensure that the company dress code is always adhered to

To undertake special duties or work outside the normal daily/weekly routine but within the overall scope of the position at the request of your Supervisor/Line Manager

Skills Needed

About The Company

Why Titanic Hotel Belfast?

Historic Charm, Modern Elegance: Work within the restored Harland & Wolff headquarters, where the Titanic was designed, providing an awe-inspiring backdrop to your everyday.

Commitment to Employee Growth: We believe in nurturing talent with ample opportunities for professional development and career advancement within the hospitality industry.

Inclusive Culture: Diversity and inclusion are at the heart of our ethos. Join a team where every voice is heard, and every contribution is valued.

Exceptional Benefits: Enjoy competitive salaries and a range of employee benefits designed to support your lifestyle and wellbeing.

Passion for Service: Share our dedication to providing outstanding service, creating unforgettable experiences for guests from around the globe.

Sustainability Focus: Be part of an organisation that prioritises sustainability, ensuring our operations enhance the community and environment.

Company Culture

Your Role in Our Story

As a potential new team member, your role will go beyond a job title. You will be an ambassador of our legacy, embodying the spirit of the Titanic in every guest interaction, ensuring the legend lives on through exceptional service and attention to detail.

Whether you're starting your career or seeking a dynamic new challenge, Titanic Hotel Belfast is not just a great place to work; it's a place where you can be part of something truly monumental.

Ready to Set Sail?

We welcome you to bring your unique talents and join us in steering Titanic Hotel Belfast towards continued success. Together, we will create the next chapter in the story of this iconic destination.

Join the Legacy of Excellence at Titanic Hotel Belfast

Embark on a career journey with Titanic Hotel Belfast, where history intertwines with modern luxury, creating an unparalleled workplace experience. As a treasured addition to our team, you will be part of a vibrant community that celebrates Belfast's maritime heritage in the world-renowned Titanic Quarter.