Hospitality & Workplace Experience Specialist

Bloomberg; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Bloomberg seeks a Hospitality & Experience Specialist to elevate employee and client experiences within their London headquarters. The role involves event management, data analysis, and strong collaboration with various teams. Ideal candidates will have extensive hospitality experience, a passion for customer service, and the ability to lead initiatives that enhance workplace operations.

Qualifications

• Minimum of 8 years experience in hospitality or corporate workplace operations.
• Strong executive presence and excellent communication skills.
• Proven track record of analysing data and building presentations.

Responsibilities

• Manage and enhance employee and client experience.
• Coordinate events and collaborate with internal and external partners.
• Analyse data and report on guest trends.

Skills

Customer service

Data analysis

MS Office

Organizational skills

Job description

Location

London

Business Area

Workplace Operations and Supply Chain

Ref #

10042044

Description & Requirements

Our Team:

Here at Bloomberg, our employees' experience is a top priority. We’re known for providing outstanding customer service, and an experience that is consistent with our brand.

Bloomberg's Workplace Operations group is looking for an experienced Hospitality & Experience Specialist to join our team. We warmly welcome our employees, guests and visitors as well as enhance their internal experience within our EMEA headquarters. We are a critical component of our robust customer engagement philosophy, and it is our responsibility to ensure their entire experience is consistently handled with outstanding service.

The Role

This role sits within our Workplace Experience function and is responsible for multiple touch points related to the employee and client experience varying from events management, internal & external catering operations, front of house, the guest experience, tours, and the Bloomberg Arcade. You will collaborate with internal partners and our external vendors, including our catering, front of house, and facilities management teams. Additionally, you will analyse data and compile presentations, therefore strong creative and MS Office skills are necessary. Our team is responsible for ensuring our processes and technologies create a consistent and memorable experience across all offices. Every single day will be different - so it is important you're diligent and come in with an open attitude, ready to handle any challenge thrown your way.

You will also act as a ‘go to’ person and develop strong working relationships with different business areas, providing updates from a hospitality and building perspective to ensure a seamless working experience for our colleagues and visitors. Additionally, you will be part of a highly dynamic scrum team which works to execute against our global initiatives. You will have the ability to govern sophisticated projects and drive outcomes through enterprise-wide engagement with internal functions and teams.

We'll Trust You To

• Minimum of 8 years experience in hospitality or corporate workplace operations
• Possess a dedication to improve the employee experience and support business enhancements
• Be aware of all events, catering, other group activities, as well as VIP arrivals each day
• Co-ordinate and assist with implementing large events or activities that take place in the building
• Build strong relationships with specific business areas and meet regularly to keep them updated with building and hospitality initiatives
• Understand security procedures and policies, and assist to ensure compliance for guests and employees
• Work with partners in various departments to coordinate group visits/tours and conduct tours as and when required
• Analyse data, report back on guest trends, tour information, events data, and other internal affairs
• Demonstrate a data-driven approach to supervise results, tackle problems directly and promote solutions
• Lead EMEA Hospitality initiatives through cross-team collaboration, effective dependency, risk and issue management and leadership engagement
• Demonstrate outstanding organizational skills and discretion while being proactive, detailed & results oriented
  
  

You Need To Have

• Demonstrated experience in an environment with high customer service standards
• A passion for customer service, hospitality and have a knowledge of current trends
• Proven track record of analysing data/using Excel and building presentations to tell a story
• Strong executive presence, confidence, poise, perseverance, and ability to develop relationships with a variety of partners
• Excellent verbal and written communication skills with an ability to articulate to key contacts and an ability to influence multiple partners including senior leadership
• Ability to efficiently implement new processes and lead change initiatives
• Execute on strategies across EMEA for key hospitality objectives as it relates to the Product Owner's initiatives
• Collaborate with global counterparts and work to further solidify and implement global quality standards
  
  

We'd Love To See

• Strong project management skills or experience working in a Scrum or agile work environment
• You enjoy interacting with a diverse group of people
• You thrive in a fast-paced environment and have a sense of urgency and ability to be flexible according to business needs
• You like coming up with innovative and viable suggestions for enhancing the guest experience