Hospitality Team Member - YHA Manchester

YHA; Greater Manchester; On-site; Part time

Job summary

YHA Manchester is seeking two part-time Hospitality Team Members for a versatile role that involves guest reception, service in the bar and dining area, and housekeeping duties. This position, requiring flexibility and teamwork, offers a supportive environment with opportunities for growth within the hospitality sector.

Benefits

10 nights free hostel stays per year for you and up to 3 friends or family

Access to YHA's staff discount and cash back portal

Free YHA Membership each year

Access to support via our Employee Assistance Program

Qualifications

• Experience working face to face with customers.
• Ability to manage conflicting duties and varied pressures.
• Willingness to work flexible shifts including weekends.

Responsibilities

• Provide great customer service and assist guests.
• Work on reception and perform housekeeping duties.
• Assist in food preparation and serving.

Skills

Customer Service

Teamwork

Timekeeping

Flexibility

Ability to handle pressure

Job description

Hospitality Team Member - YHA Manchester

Hospitality Team Member - YHA Manchester

Hospitality Team Member

YHA Manchester

Permanent, flexible contract

Part time - min 20 hours a week

£12.21 per hour (applies to all, including those under the age of 21)

Here at YHA Manchester we are looking for two Hospitality Team Members to join our happy, fun team!

YHA Manchester is located in the historic Castlefield area of Manchester next to the canal and accommodates people from all over the world, from backpackers stopping by on their travels seeing the world, to school groups, to a lively weekend crowd staying to enjoy various events and of course football! Our Team members do a bit of everything. One day you could be working in our bar serving drinks, another day serving breakfasts, another day checking people in at reception, perhaps jumping in to help our hard working housekeepers, and other days doing it all on the same day!

It's a 20 hour a week role with opportunities for more during busy periods. If you're at uni or have other commitments we'll try our best to help you work round them, as our shifts range between 6:30am and 10:30pm. All we ask is that you're as flexible as possible, hard working and willing to get stuck in. The more flexible you are, the better. We'll teach you everything you need to know and welcome you into our international friendly team. Please be aware this role requires you to work weekends.

As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality.

Why work for YHA?

Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team - can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it

For more information about the role and the skills and experience required, please refer to the job description.

At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form (it’s a short one, we promise!). If you need any assistance, please visit the contact page on the YHA Jobs website.

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date.

PLEASE NOTEAll relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

YHA Job Title: Team Member

Keywords: Hospitality Assistant, Team Member, Hospitality Team Member

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